ServiceTitan reviews

3.3

49% would recommend to a friend

(846 total reviews)
avatar

Ara Mahdessian

69% approve of CEO

55% positive business outlook

ServiceTitan has an employee rating of 3.3 out of 5 stars, based on 846 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

846 reviews
5.0
Dec 22, 2020
Recommend
CEO approval
Business Outlook

Pros

1. Work and life balance. I really mean it, especially with the opportunity to work from remote(from anywhere you want) you can spend your time as you want to. 2. Plenty of perks. They just keep coming, with the company’a growth the founders like to give and share with the rest of us. 3. Constant growth and learning. Within a short period of time you can advance in your career.

Cons

I believe there is almost none. Though one thing that comes to my mind is that you can see across engineering teams engineers who are Senior engineers with level 3 but have a technical knowledge of a Junior. I believe that comes a lot from managers and directors who are either Inexperienced or sympathetic towards number of engineers and so they are promoting them.

5.0
Nov 19, 2020
Recommend
CEO approval
Business Outlook

Pros

Great benefits, company cares about employees

Cons

Not good at tackling tech debt. Related, lacking structure in terms of deciding what work to focus on.

5.0
Oct 14, 2020
Recommend
CEO approval
Business Outlook

Pros

While some business are struggling, ServiceTitan is Thriving! They've done so much to improve the employee experience during this crazy time. I could create a list a mile long but here is what I'll highlight: - Amazing Healthcare Benefits (Paid Medical, dental, vision, partial 401k match) -- Services paid by the company to help you manage healthcare (book appointments for you, figure out the insurance world) -BIG WFH stipend! Get a desk, monitor, and everything else you need to get work done! -Rocket Lawyer Membership -$50 a month for internet! -Tons of new parent resources (Helps pay for daycare via urban sitter)

Cons

-Tons of work to do (very busy all the time) -Some growing pains --Role confusion for some newer teams --Heavy emphasis on meeting customer wants vs giving them what they need --Lots of throwing weight around from teams (Sales gets what they want because they are the most important team)

Viewing 475 - 477 of 846 Reviews

Glassdoor has 863 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.