ServiceTitan reviews

3.4

49% would recommend to a friend

(839 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

56% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 839 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

839 reviews
1.0
Feb 13, 2019
Recommend
CEO approval
Business Outlook

Pros

great office, great location, good parking

Cons

major issues with corporate politics .. who you know get things done .. major favoritism concerns .. directors and above not held accountable for anything .. Owners are the worst .. not friendly very demanding .. they don't understand the business from the front line to the back end .. they just see numbers .. not a scalable organization .. constantly blowing through capital executive perks .. they are having to raise funds quite often to sustain day to day business .. scary place to work

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ServiceTitan Response
7y
We appreciate your feedback and are sorry to hear that this has been your experience. Our leadership team feels very strongly that accountability should exist at every level of the organization, including themselves. As we've grown tremendously in the past few years, we have found many opportunities in the area of scale. We certainly face new problems as we solve existing problems, but we hope that employees find this as a fun and rewarding challenge with us! Our leadership and management teams want employees to freely use our open door policy or All Hands meetings to provide feedback or ask questions, and we hope you to take advantage of these while you're here.
3.0
Feb 10, 2019

Sadly it's been difficult...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- people are nice in general besides some - free food and 100% paid benefits - Amazing mission to help the home industry - feel like you are making impact

Cons

- honestly... there is no work life balance here in some departments. An average 60 hours is a norm - Pay is horrible considering all the hours you put in to just keep up - Some department heads give out spot bonuses frequently to make up the pay gap but some heads just don't believe in spot bonuses... I guess why can't we all get paid fairly and remove the spot bonus program completely?! - toxic environment ( men swearing or yelling in rooms) - certain people get promoted every 6 months - very weak woman executives represented. If you just look around the room when you are in a meeting, you will notice there is usually no woman or very few ( like one). Oh also there are some departments that are 100% men... -women keep on resigning due to "family issues" - 6 weeks maternity leave (?!) might as well not offer any - product gap and over promises from sales to our customers - Some people think that they are elite and look down at their colleagues - keep on hiring unnecessary headcount in certain departments

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ServiceTitan Response
7y
We appreciate your feedback! We know that work/life balance can be difficult, and we are currently evaluating different ways to help employees manage this. This includes looking at resources and staffing to ensure we have the right team size to deliver for our customers. We do pay equity and overall compensation analysis annually to ensure we're paying both equitably within and across teams and competitively with the market. Diversity and inclusion is incredibly important to the organization and to our leadership team. We will continue to do deeper work on this front, and hope that we can set an example for our peers in tech and our customers in the trades. We hope that we are able to address some of the concerns that you've raised. Our goal is to continue to improve your experience to be a place where you choose to work and are proud to work for everyday!
1.0
Feb 5, 2019

Perpetual Hot Mess so thank u, next

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Pay is pretty good, but you're trapped in Glendale, CA. Where is that? ...Exactly - Benefits package is legit - There is free lunch, but it's Eat Club. If your old company had it, you'll know what I mean. But hey, it's free. - You can say you work for a LA's tech unicorn. - There are dogs and I like dogs.

Cons

I wouldn't necessary call these "cons". I'd call them the things that led to my ultimate disillusionment at this company. ST was not my first job, nor my second, so my perspective is going to be quite a bit different than the doe-eyed new grads whose optimism I wish I had. 1) The Bait and Switch: when you are a prospect for one of their open job requisitions everything seems like it's going to be PERFECT. Reality check: nothing is perfect, which means... (you'll get it when you finish reading). You get pumped up on their electrolyte water and put in your 12 hour days only to find that your caffeine intake has skyrocketed and you spend more time with your coworkers than is normal. I'd say that tenure at ST can bring you to a point where everything seems to be like the perception/reality part of (500) days of summer. 2) "False promise for you, false promise for you, false promise for you": when I think about all the things my peers and I have been told, I can probably write them on Jenga pieces, stack them all up, then try to pull out every single false promise until the whole thing falls down. That's what happens when you get built up by your supervisors and the only thing you feel like they are consistent in is lack of follow through. 3) A Path to Nowhere: this is what I like to call their career mapping/planning. Are you really good at your job, maybe even the best at it? Good luck being promoted because you might be kept there for a long time since you are likely carrying the entire team on your back. Probably with nothing to show for it, too. Sometimes you'll see people who get promoted before you and think to yourself, "What did I do wrong?" I'll save you the trouble, it's not what you did wrong, it's that you did everything right. Confusing, huh? 4) The Unprofessionalism is REAL - if someone has an action item for you and you don't have it in writing, it will fall into the blackhole where all the other action items that were long forgotten about go to die. 5) Age Ain't Nothing but a Number - ST does have age diversity in the company to an extent, so I'm not saying that they don't. But a lot of people have not been in the trenches long enough to know who they are in their roles. Many people are young job hoppers looking for the quick rise to the top, but the part that I felt was missing was the presence of the proper people for these youngins to learn from. They need better examples and maybe (someday) managers that are less focused on their own promotions and instead helping their team members with theirs 6) One thing today, another thing tomorrow - the feedback loop for performance is so inconsistent. One day you're spoken to because you need to be doing XYZ better, then when you start doing XYZ better, ABC needs to be addressed. Oh, you did better in ABC, now QRS is why you're having a one-on-one again. Sometimes people are made to feel like they are never going to be good enough 7) Eat Club... like I said, it's free 8) Rooms are FILTHY: I hope they actually start wiping those down with disinfectant... sickness runs rampant because things don't seem to be wiped down enough. 9) Employees should be able to do a MANDATORY but also ANONYMOUS ExPand Review on their direct supervisor. We rate ourselves, we rate our peers, but we don't give a comprehensive and in depth review of our managers? It doesn't make sense to me. Everyone is too scared to write the truth on the presumably anonymous ones for fear of being figured out. Yet managers have a DIRECT EFFECT on their team's success, the same way a team member has a direct effect on their manager's. I think rating managers in a in-depth way that is formally recorded is even more important than rating some random person in another department that eats lunch on a different floor. Each team should have their own version of a calibration of their departments leaders. 10) A Guide to PTO Guilt: work for a company that has unlimited PTO, be part of a team that's spread thin with goals that even Marie Kondo couldn't Tidy Up. Guys, gals... does it bring you joy? The rest is up to you.

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Glassdoor has 856 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.