Is ServiceTitan a good company to work for?

ServiceTitan has an overall rating of 3.4 out of 5, based on over 856 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 49% of employees would recommend working at ServiceTitan to a friend and 56% have a positive outlook for the business. The best reviews about ServiceTitan have been left by employees working as Account Executive , Training Specialist and Customer Support Advocate .

Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales (17) , Sales Development Representative (17) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 121 reviews)); "Great people and love the work that I do" ((in 68 reviews)); "The culture is great and diverse." ((in 60 reviews)); "Pay is good." ((in 49 reviews)); "The team is awesome." ((in 26 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 35 reviews)); "NO work life balance" ((in 23 reviews)); "No training nor guidance on anything." ((in 14 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews)); "We’ve had at least 3 rounds of layoffs while I was there." ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

What are the top reviewed ServiceTitan locations?

Glendale , Los Angeles , Atlanta , Chicago , New York , San Francisco , Salt Lake City , Saint Louis , Columbus , San Diego , Draper , Dallas , Illinois City , McKinney , Plano , San Jose , Denver , California , Ogden , Richmond , Alexandria , Kansas City , Syracuse , Glendale , Phoenix , Oklahoma City , Albuquerque , Richardson , Houston , Missouri City

ServiceTitan reviews

3.4

49% would recommend to a friend

(839 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 839 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

839 reviews

5.0

Jan 16, 2019

Best decision I’ve ever made

Csa lead

Recommend

CEO approval

Business Outlook

Pros

Hard work is not only noticed, but appreciated and rewarded. The culture is amazing and the sense of team and family that has cultivated over the years is truly amazing. Everyone is always open and happy to help and very collaborative. I am truly so lucky to be working here and take pride in being a Titan! The opportunities are endless of you work hard for them.

Cons

We are outgrowing our space in the building we’re in. But we make it work.

5.0

Jan 7, 2019

Great place to work!

Training specialist

Recommend

CEO approval

Business Outlook

Pros

The benefits, the snacks, and the employees are great! There’s a fair amount of travel, but they tell you that before hand, so there’s no surprise there. They function like how you’d expect a tech company would. They give you all the tools you need to be successful (co-workers, new technology, countless training resources, etc.) and the ability to really manager yourself.

Cons

It’s a high stress, high reward environment. At the same time, anything worth doing will have its challenges. You’re going to have some busy weeks, but if you’re looking at joining this company you’re probably already working in an environment that doesn’t pay well or is stressful. Work life balance is what you make it. If you’re efficient and embrace the work, you’ll have plenty of free time.

2.0

Nov 20, 2018

Great Product-but false promises ( why are all 5 star reviews within 3 days of each other...)

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great co-workers, fun outings, free lunch daily, great health benefits, fully stocked kitchen, open vacation policy. Fast growing-- great product!

Cons

We were promised growth time and time again- even if it wasn't staying in the same department "growth" was always a thing. In the time I was at ST, no one was promoted, but people were hired from outside the company (for roles that were previously stated to be "promoted from within") There is an 'in crowd' at this company and it is all about who you suck up to unfortunately. If you want to do well, and management likes you they will feed you leads so you will be successful- while everyone else is out for themselves. Just lots of false promises on managements end, and every time there was a promise made, there was a "we are working on it", or " i never signed off on this" behind that promise. The training was sub-par on such an intricate product too.

ServiceTitan Response

7y

Thank you for your feedback! Employee growth and career paths are top of mind for the organization, and we are working on rolling out career paths for every department to give clarity on how your career can progress. We also understand the need to train our employees on the product and have expanded our new hire orientation to include much more in depth product training, as well as creating an internal training team for ongoing product training. Our success depends on every single employee, and we will use this feedback to ensure we're setting each person up for success and growth!

Viewing 739 - 741 of 839 Reviews

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ServiceTitan

ServiceTitan reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Best decision I’ve ever made

Great place to work!

Great Product-but false promises ( why are all 5 star reviews within 3 days of each other...)

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Jobs at ServiceTitan