ServiceTitan reviews

3.4

49% would recommend to a friend

(839 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

56% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 839 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

839 reviews
5.0
Nov 14, 2018

This job is everything I ever wanted

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-You are in charge of your work and schedule. As long as you deliver the results and are actively engaging in the companies goals leadership will recognize your value. No one will be looking over your shoulder making you feel uncomfortable with your work methods. -The team is awesome. You will feel like one of the pack in no time. Everyone is eager to share their knowledge and help you get on your feet. -I don't know about everyone else but free food is awesome and the benefits are top notch even compared to my previous employer who is a well know for treating their employees with lavish benefits (Even part-time). -Leadership is working HARD. They are open to feedback and are aware of the strengths and opportunities that the company has. -The work you do is important. There is no role that does not form a crucial part of the companies success. As long as you like to challenge yourself and own your learning you will love coming to work.

Cons

-We are growing FAST and yes there are growing pains. One day you will think you are starting to get comfortable with a certain workflow and the next day this way of doing things could be scraped (Usually for the best) so be ready to roll with the punches. -If you do not do well under the pressure of figuring things out on your own you may feel overwhelmed. But if you welcome challenges that ultimately lead to the development of skills you may not have even known you had then this could potentially be a pro and not a con. -If you want to sit at a desk, walk in at 9am leave at 5pm and expect to stroll through your time working at this company you will not be happy here.

5.0
Nov 14, 2018
Recommend
CEO approval
Business Outlook

Pros

Incredibly supportive community, despite a high level of competition. My team pushes me to be better with their level of performance, consistently. ST takes amazing care of full-time employees. 100% of my individual health insurance premiums are paid, catered lunches every day, unlimited PTO, consistent growth opportunities, and a comfortable office (Glendale). Leadership is also really transparent with the whole company - it feels like the team is valued.

Cons

People say the space is tight here, but I really don't think it is bad. We have an open office so it can be hectic if you don't thrive in that environment. I think it works really well for sales, though.

5.0
Nov 14, 2018

Project Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This company has so many brilliant, creative people who are willing and ready to impart their knowledge, not only of the software, but also of any ancillary skills that may help you do your job more efficiently. Management is in the trenches with you if you so much as ask, and they are incredibly supportive and fair. I wouldn't trade this work environment for anything.

Cons

The learning curve is high, which can be disheartening, but as long as you rely on the advice and help from others, you can survive the first few months feeling like you have a grasp.

Viewing 742 - 744 of 839 Reviews

Glassdoor has 856 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.