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      ServiceTitan

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      ServiceTitan reviews

      3.4

      49% would recommend to a friend

      (837 total reviews)
      avatar

      Ara Mahdessian

      70% approve of CEO

      56% positive business outlook

      Ratings by category

      3.9

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.2

      Culture & values

      3.2

      Work/Life balance

      3.1

      Career opportunities

      2.9

      Senior management

      ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      837 reviews
      5.0
      Sep 2, 2018

      Product

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I'm on the Product team. The product is big and powerful. I enjoy visiting or speaking with customers, observing how they use the product, and seeing first hand how it makes their jobs easier and more productive. It excites me that my job is never done. If I perfect a feature or module, there's plenty more valuable ideas / features / modules for me to take on. The Product team is tight. We all work hard on our own piece of the puzzle, but we support one another. Our President / Co-Founder is a visionary, and because our product touches almost every workflow in our customers' businesses, there is so much opportunity to create value. The focus on "customer success" is great. Ironically, sometimes it spreads us thin and we lose some of that focus when we're trying to make everyone happy, but it seems to be the right approach because customer referrals and references are helping the company grow really quickly. I feel very lucky because I'm challenged to aim high and shoot for creating big value, and this is the type of product, market leadership, and supportive team where I can actually deliver. That's immensely satisfying for a Product person.

      Cons

      The product and engineering teams are always getting bigger, which makes it more difficult to stay united and aligned, but we're taking the right measures to stay in sync.

      avatar
      ServiceTitan Response
      7y
      Thank you for your feedback! We want our team members to work on projects that are impactful for both our customers and our team members. Striking the right balance of communication is always a challenge, but we are working on ways to ensure alignment within and across teams as we grow so quickly!
      5.0
      Sep 1, 2018

      sales

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      great sales team and great culture it's competitive in a healthy way, everyone helps out and acts like one TEAM the environment is not political, lots of performers and everyone has been nice and helpful it's fulfilling to sell a product i believe so much in i check back with my clients and they tell me how much better there business is due to the software, there is no better feeling for someone in sales

      Cons

      a lot of small things pop up because the company is growing so quickly, but i think the company does a very good job of pretty quickly addressing the most important ones

      5.0
      Aug 30, 2018

      ROCKET SHIP

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Every day is exciting. Most times I'm taking on new opportunities. Some times I'm overcoming challenges. But excitement is constant and guaranteed. - The culture is excellent. I know every company talks about that, but this place is all about it's mission of helping underserved customers, and there's a clear focus that customer success if the most important thing. - The company celebrates its people and the milestones along the way. If you contribute in a big way, you will be recognized by leadership and/or your colleagues. - Personal development is important to me, and ServiceTitan invests in it. I learn plenty from very successful and smart colleagues around me. I also have access to lots of professional development content and programs. My manager also pushes me to take on stretch goals to elevate myself. - Adorable dogs at the office. Who doesn't love cute dogs?

      Cons

      We need more pets, please!

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      Glassdoor has 854 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.