ServiceTitan reviews

3.4

49% would recommend to a friend

(837 total reviews)
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Ara Mahdessian

70% approve of CEO

56% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

837 reviews
5.0
Aug 27, 2018

I look forward to Mondays

Recommend
CEO approval
Business Outlook

Pros

I was referred here by a close friend. It was hard to believe people could enjoy their work this much, and be this happy. I've been here for a little over year, and it has exceeded even my high expectations. The work is very challenging. ServiceTitan is the most successful and fastest growing enterprise software company in Southern California I know of and is full of really smart people, so the bar for performance is very high. and THe company focuses on stretch goals, which can add to the pressure. But as we're seeing this year, this mentality encourages peopel to perform at a very high level. I work hard because my team motivates me, and because it's very gratifying to see my work make such an impact in my customer's life.

Cons

Hard to complain when it's the best job I've ever had

5.0
Aug 17, 2018

So far so Good

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Everybody tries so hard here. Everybody I've met has taken work seriously and taken great pride in the work they do. It's contagious and something they instill in you. I, for one, find it invigorating to work with so many people working hard and taking time to learn new skills. Speaking of learning new skills, they really encourage folks to use LinkedIn Learning videos and to broaden your skillset. I can say, after only being here a few months, that you will learn a lot with a dedicated group of people. They have all of the perks you'd think. La Croix, coffee, free lunches, etc. This is great, but as you get a little older you start to realize that the more important things are how dedicated employees are and what the trajectory of the company is. So perks or no perks, this is great place.

Cons

As you could tell from the above, this is a challenging place to work. You can't hide here and take your paycheck and leave. It's a place where people are asked to give presentations and run meetings within their first week or two at the company. Again, this should be a positive, but I just wanted to throw that out there.

1.0
Aug 16, 2018

Drop it Like It's Hot!

Recommend
CEO approval
Business Outlook

Pros

Great career opportunities! People are dropping like flies and so it leaves a lot of room for "growth." They pay VERY well vs. the industry average. Opt to get more salary vs. equity, since you might not be there long enough anyways. Strong Armenian community.

Cons

The previous reviews or ratings must be old since this is not a great place to work. It seems like someone quits every week or gets fired. The free food is a wonderful distraction from getting yelled at by the CEO. There is a bit of a "boys club" where you're either in or you're out. It's almost like high school all over again.

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ServiceTitan Response
7y
Thank you for your review. We're sorry to hear that this was your experience at ServiceTitan. Our growth does provide plenty of opportunity for mobility among our employees and we hope to find a place for all who want to be here to help our customers be more successful and be part of a great team. The main goal of transparency in communications, championed by leadership, is to welcome honest and actionable feedback from all Titans. Again, thank you for your feedback - it will help us to continue to grow and make ServiceTitan one of the top places to work!
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Glassdoor has 854 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.