Is ServiceTitan a good company to work for?

ServiceTitan has an overall rating of 3.4 out of 5, based on over 854 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 49% of employees would recommend working at ServiceTitan to a friend and 56% have a positive outlook for the business. The best reviews about ServiceTitan have been left by employees working as Account Executive , Training Specialist and Customer Support Advocate .

Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 119 reviews)); "People are great and very nice" ((in 69 reviews)); "The culture is great and diverse." ((in 56 reviews)); "Pay is good." ((in 54 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 29 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 34 reviews)); "NO work life balance" ((in 23 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 17 reviews)); "Rampant favoritism across all departments." ((in 14 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

What are the top reviewed ServiceTitan locations?

Glendale , Los Angeles , Atlanta , Chicago , New York , San Francisco , Salt Lake City , Saint Louis , Columbus , San Diego , Draper , Dallas , Illinois City , McKinney , Plano , San Jose , Denver , California , Ogden , Richmond , Alexandria , Kansas City , Syracuse , Glendale , Phoenix , Oklahoma City , Albuquerque , Richardson , Houston , Missouri City

ServiceTitan reviews

3.4

49% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

5.0

Aug 1, 2018

Couldn't Ask For A Better Employer!

Customer support advocate

Recommend

CEO approval

Business Outlook

Pros

Quick interview process. Friendly, approachable and talented staff. Impressive growth and potential of future growth. Ability to choose your career path. Company provided laptops, cell phone reimbursement, paid benefits, free catered lunch. Flexible scheduling. Ability to connect with leadership and management, even CEO, directly. Paid travel. Work from home options. Flexible paid time off. Paid sick time and other paid leave. All paid holidays. Feedback friendly environment. Ongoing training and support resources. Ergonomic desk/chairs/equipment. A million free snack/beverage options in multiple kitchens throughout the building. Fully equipped with board games, ping pong tables, PS4, lounge areas... and there's a rumor of a basketball court soon! OH -- service animals in office make the best co-workers & a great start to the morning!

Cons

- No 401k matching - No infertility medical coverage

5.0

Jun 14, 2018

Excellent

Product

Recommend

CEO approval

Business Outlook

Pros

Pay is extremely competitive Location is great, 15-25 minutes away from everything in LA Office culture is great. You will make lifelong friends here. You WILL develop your skills here. Work is rewarding, you have a big impact working here. Company values are great. This company is a extremely quickly growing startup. This can either be a pro or a con, if you're looking for a 9-5 just to pay bills this is not the place for you. If you're determined to grow in your career and have a strong impact on a company, look no further. There is no such thing as an unimportant role at ServiceTitan. At ServiceTitan you see the positive impact we have on our customers - it's very encouraging and makes you want to come into work everyday.

Cons

The only downside I can think of is the growing pains. This company went from 5 employees to 400 in a span of four years, however, the company is taking steps in the right direction to mitigate and eliminate the issues that arise from such fast paced growth. Work life balance can sometimes be thrown out of balance like any startup, you will be asked to work, and work hard - however, I never felt like any of the work I was doing wasn't meaningful.

ServiceTitan Response

7y

Thank you for your feedback! We're so glad that you find your work meaningful and we're working very hard toward alleviating current growing pains and strategically planning to avoid future challenges.

5.0

Jun 7, 2018

Product

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Highly competitive salary - Office location - VERY inclusive office culture

Cons

- Very uptempo, sometimes it could be overwhelming

ServiceTitan Response

7y

Thank you for your feedback! We're so glad your experience has been positive and inclusive.

Viewing 766 - 768 of 837 Reviews

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Couldn't Ask For A Better Employer!

Excellent

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