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      ServiceTitan

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      ServiceTitan reviews

      3.3

      49% would recommend to a friend

      (842 total reviews)
      avatar

      Ara Mahdessian

      70% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      ServiceTitan has an employee rating of 3.3 out of 5 stars, based on 842 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      842 reviews
      3.0
      Oct 29, 2020

      Better if you are not on a customer facing team

      Customer support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture Decent pay and benefits Co-workers/People you work with are generally great people Room for upward growth Customer Support Leadership cares about you as a person

      Cons

      The product. It is SO hard to service, almost impossible. It is not user-friendly, simple, or intuitive. The customers don't know how to use it or why certain things work the way they do. There are constant bugs and outages, The product just keeps growing, we have an enormous release every month and it is hard to catch up after that so you are just constantly trying to keep your head above water. Every time the company announces a "successful release" the entire company celebrates except for the teams that are customer facing.

      2.0
      Oct 26, 2020

      Good Company , Bad Managment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers are mostly smart and helpful and the perks are great. The HR department does care about the employees and treats them fairly.

      Cons

      Bad Manager and C level executives. There is a sense of superiority and arrogance which is exactly the opposite of what the company ethics dictates. Work pressure has been unevenly distributed in some parts of the company, few have a regular work-life balance and some are just pushing burnout. Even after knowing that an employee is at maximum work load and burning out the manager does not act.

      5.0
      Sep 9, 2019

      Best Software Company To Build Career In Southern California

      Vice president operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      One of the fastest growing software companies >$100m ARR means you learn what it's like to be at a company that's succeeding...which will always be valuable in the future Impressive leadership team that comes from top-notch companies like Netflix, Riot, Accel Partners, Red Bull, Intuit, etc Highly competitive pay - great perks Meritocracy culture - do good work, get rewarded Incredible founding story that's resonated in the company culture and values (founder's started the company to help their parents run contracting businesses) Starting to grow into new markets - so even opportunities to be a part of a startup within a startup Very transparent on goals and performance

      Cons

      Very big culture of performance management - setting aggressive goals, holding yourself and your team accountable, etc. This can lead to a high stress environment Diversity of extended leadership team could be improved

      Viewing 250 - 252 of 842 Reviews
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      ReviewsServiceTitan reviews

      Glassdoor has 859 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.