Pros
The profit sharing plan is good. Benefits are slightly better than industry average. People do care and try to do the right thing here, especially at the manager level and below.
Cons
Shelter suffers from a lack of innovation. I’ve been in claims 17 years and during that time we’ve always been a generation behind current technology on our claims management system. This leads to a severe lack of efficiency. There has never been a set goal for number of claims an adjuster should be expected to work. This has led to severe staff shortages over the last decade which has only been exacerbated by the great resignation and our experience with weather losses since 2020. Upper management is very conservative and is very slow to adopt new trends (such as remote work, new technologies, staffing solutions such as utilizing vendors to help in specialized areas of claims handling). The only reason remote work exists for most here is due to Covid, as they were strictly against remote work until the pandemic forced their hand. Which is weird as they successfully used a resident adjuster based model for rural areas for decades before the pandemic.