The disconnect between most management and employee sentiment is alarming, and unfortunately that gap appears to be widening. The workload is unachievable (despite best efforts of working evenings and weekends to try to stay on top of the chaos). I’m not one to point fingers, but it’s clearly a result of the 6 (or is it 7 now?) rounds of layoffs that have failed to ever include a realistic strategy for rebalancing the workload. SH/FT loves to reorganize and restructure the workforce, but remains incapable of rebalancing the workload itself. Unfortunately, this leads to shortcuts being taken, balls being dropped, zero accountability, and the worst result of all - putting your cherished client and employee relationships at risk. Surely there is a better way. Blaming the economy is not a strategy. Giving people dry promotions without proper training or compensation is not a strategy either.