Shipmonk doesn't care about it's people or it's customers. This ethos has infected the entire organization. Leadership, especially the C Suite, is incredibly toxic and transactional. They blame the front line workers for failures when they are not set up for success. The core of the Shipmonk offering is it's warehousing and fulfillment services. SM refuses to create a reliable quality experience for it's customers. This would require them to give management workloads and quality pay to their operators. The lack of engagement among operational staff. As long as that is poor, the rest of the org is compromised. That doesn't matter to leadership though. SM is banking on it being too difficult to move your inventory elsewhere. They've been incredibly wrong with that mindset. Many big merchants have packed up and left.
There's a long list of cons: bad managers, micro managing, fire drills, terrible expense policies for frequent required travel, generally traveling to put out fires, fighting among the various departments: customer success, account management, operations, and logistics. Fighting with each other because of the organizational dysfunction similar to our political system. Veteran professional are treated like mistrusted, children. Tons of favoritism. Dated South Florida Tech Bro vibes reign supreme. It's another post Covid boom company, led by private equity making, it's people and customers lives living hell for profit and sport.
