Is Signature Performance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Signature Performance have rated their employer with 3.8 out of 5 stars in 26 Glassdoor reviews. This is a higher than average score with the overall rating of Signature Performance employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Signature Performance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Signature Performance .

Does Signature Performance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Signature Performance with 3.7 out of 5 stars based on 26 anonymously submitted employee reviews. This is 5.6% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Signature Performance.

How happy are Customer Service (CSR) professionals working at Signature Performance?

60% of Customer Service (CSR) employees at Signature Performance would recommend their employer to a friend. This rating has decreased by 37% in the past 12 months. Customer Service (CSR) professionals have also rated Signature Performance with a 3.9 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Signature Performance?

Customer Service Representative (22) , Claims Processor (18) , Provider Experience Representative (10) , Customer Service Representative (CSR) (5) , Operations Manager (4) , Caec Representative (3) , Call Center Representative (3) , Medical Claims Processor (3) , Business Analyst (2) , Claims Specialist (2) , Contractor (2) , Corporate Services (2) , Customer Experience Representative (2) , Medical Coder (2) , Medical Coding Auditor (2)

What are the pros of working at Signature Performance according to real employee reviews?

"Pay was good and always had opportunities for monthly incentives." ((in 21 reviews)); "Culture is amazing" ((in 11 reviews)); "Great manager" ((in 9 reviews)); "the people there were great to work with" ((in 9 reviews)); "Work from home, company supplied equipment, schedule request available but may be on a waitlist; Some managers are awesome, some are awful, I was fortunate to have one of the good ones!" ((in 8 reviews))

What are the cons of working at Signature Performance according to real employee reviews?

"Management and HR are great partners to work with." ((in 12 reviews)); "We have awesome benefits but they are expensive." ((in 11 reviews)); "Health insurance is expensive" ((in 7 reviews)); "bad training" ((in 7 reviews)); "Favoritism not so awesome." ((in 3 reviews))

Signature Performance Customer Service (CSR) reviews

3.8

60% would recommend to a friend

(26 total reviews)

Allen Fredrickson

61% approve of CEO

41% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Signature Performance with 3.8 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Signature Performance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

26 reviews

3.0

Jun 21, 2026

Decent Pay/Don't trust anyone

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay, Time Off, Profit sharing, Incentive, Learning and development opportunities.

Cons

Mixed messages, popularity contests, cult-like behavior, sexism, ablism.

4.0

Apr 27, 2026

Supportive values and team spirit, but high call volume

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great company and values Team spirit

Cons

Call volume is very high Errors that we can’t fix because we are sub contracted & get the heat for.

Signature Performance Response

2mo

At Signature Performance, we are passionate about advancing our mission of improving the health of our clients’ business and making the lives of the people we work with better. In order to achieve our goal of lowering healthcare administrative costs in the United States, we will do everything possible to maximize productivity and performance for our clients. We would love to visit with you further about your concerns. Feel free to reach out to info@signatureperformance.com with any questions you may have regarding performance expectations.

3.0

Mar 2, 2026

Ok for a while

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Take any day off without pay Accumulation of pro and sick leave every pay period No weekends No mandatory overtime

Cons

Management is 24/7 monitoring stats Customers are very rude To many over seas callers Mentally draining after about a year in

Viewing 1 - 3 of 26 Reviews

Jobs at Signature Performance

Senior Director of Contracting