-Management is unprofessional and full of plots. It's all about what will make them happy in the long run, and what will make the company the most money. I watched a DISTRICT MANAGER quote a customer a FALSE estimate for a repair, and then promptly leave the store, leaving the sales associates to back track and inform the customer that the price would actually be triple what was originally quoted.
-Pay is not commensurate with the job characteristics. Constant struggles with home office, customer care, special orders, and repair shops make it near impossible to do your job effectively.
-"Commission" is next to nothing. The structure in which commission is figured is mind boggling, and never pays off.
-Environment is debilitating and mentally exhausting. Team morale is non-existent, and the gossip becomes nauseating.
-Overall quality of jewelry and inventory is poor, and falls apart quickly. Customers become frustrated after their precious treasures break time and time again.
-MANY pieces are unable to be properly sized without inevitably damaging the structure of it. Custom ordering takes months, even though the home office houses thousands of them.
-Higher management will threaten stores with "Saturday morning meetings" if they do not crank out appropriate standards.
-POS and technological systems are archaic and slow.
