Simple Technology Solutions reviews

First and foremost I want to sincerely thank you for taking the time out to provide feedback. It conveys that you care enough and hold out hope that we can “get it right.” To your point about “leadership not having a true pulse of the people and culture”, this feedback puts a point on improvements that me and the rest of the leadership team must buckle down and focus on. I will say since founding the company, one of my core principles has been to create the company and culture that “I” would want and be proud to work for. Having worked for some crummy companies in my past, my highest ambition has been to build a firm that both delighted our customers and took care of its people. So I intend to redouble my efforts to earn back your recommendation and confidence. Admittedly, our fast growth has in many ways stressed our ability to keep up on all fronts. But no excuses. As to the “benefits erosion”, there have been changes but not sure about diminishment of benefits overall. But in 2023 we’ve done extensive benchmarking against similarly situated firms in our industry as we’ve been evaluating whether we move from our PEO to bringing our benefits “in-house.” So yes, there could be changes taking place in 2024, but I would suggest that we’d still offer a comparatively rich set of benefits. Thanks again, Adrian Rich CEO

Iron sharpens iron. I will commit to you that your feedback will be front and center in making some course corrections in 2024. I’ve seen a number of bits of feedback citing the delta in focus on how our engineers & billable personnel are handled versus how members of overhead/backoffice teams may feel. And I will say that since our founding, we’ve deliberately designed our culture to focus on “loving up” and providing servant leadership to the people on the front-lines--the people delighting our customers and generating our revenue. I personally worked for companies where the people in the “ivory tower” @ “corporate” neglected the forward deployed teams and literally created impediments to their delivery of value for our clients. So we intentionally sought to create the opposite dynamic at STS. But if I’ve over-corrected for that dynamic, then I will refocus on a course correction that seeks to bring things back into a better balance--but can’t promise that our overall priorities will change. A priority and focus on our forward deployed personnel is in our DNA and support roles are servant leaders providing “support.” To your point about our growing pains though, we’ve grown pretty aggressively [like to the 40+ new people over 2023 til Jan of 2024…which is a lot for us!]. We are in the business of people and admittedly our systems/operations have struggled to integrate all of those people. But for you to not to feel kindness and respected along the way, that is unacceptable. No excuses… your feedback is just what we need to buckle down and tackle. Thanks again for your feedback. Leaving feedback means that you believe that we can do better. And we’re up for that challenge. Adrian Rich CEO www.linkedin.com/in/adrianrich