SimplePractice reviews

3.7

62% would recommend to a friend

(150 total reviews)

Jonathan Seltzer

74% approve of CEO

63% positive business outlook

SimplePractice has an employee rating of 3.7 out of 5 stars, based on 150 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SimplePractice employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

150 reviews
2.0
Aug 12, 2025
Recommend
CEO approval
Business Outlook

Pros

-Benefits are decent (used to be better) -Remote WFH opportunity is probably the best perk

Cons

-BPO, corporate restructuring, and fiscal downsizing; very clear that they are cutting corners where ever they can, so that means benefits are getting worse and jobs are being cut or outsourced -No levels or ranks for current job titles. Ex: A Support Specialist who is just hired will earn the same as someone who's been in the role for 2 years. There's no Support Specialist III of differentiating time allotments

1.0
Jun 18, 2023

Not people-first

Recommend
CEO approval
Business Outlook

Pros

Individual contributors were collaborative and creative.

Cons

As long as you’re making your manager or leadership look good, you’ll be fine. But the second you need help or have an idea, you get a target on your back. There was also a lack of understanding of the customer despite customer interviews, teams were out of touch with the needs of the customer. Additionally, the same work got repeated over and over again because of lack of respect for those carrying out the original projects.

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SimplePractice Response
3y
Thank you for taking the time to leave a review. We're glad to hear that you had a positive experience working with your peers while you were here. However, we're sorry to hear that you didn't have a more positive experience working with your manager and leadership. Our values are to create a supportive environment where we can bring our authentic selves, check our egos at the door, and work collaboratively, all in service of our customers. We understand the importance of innovation and diverse thoughts in driving our business forward. That said, it sounds like we may have fallen short in your experience. If team members are ever feeling a contradiction between our stated values and their personal experience at SimplePractice, we welcome and encourage them to share feedback directly with their manager or lead, or through various other channels, depending on the one that they're most comfortable with. We acknowledge there's always room for improvement and are actively addressing areas of concern, particularly in maintaining a strong connection with our customers' needs and ensuring that every team member's contributions are respected and valued. We appreciate you sharing your experience and wish you the best of luck on your career.
1.0
Apr 9, 2025

Sinking ship

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

HR led with some nice sentiments about supposed culture and values through the onboarding process? In the past they attracted team members who actually care about helping US behavioral health professionals rather than clocking in and cashing out. These people are dwindling.

Cons

SimplePractice is experiencing classic post-PE-buyout undercutting of what was previously a great company to work for. Benefits are being cut. A large portion of the company is being offshored. Changing performance expectations are opaque, threatening, and completely misaligned with employee wellbeing or goals of helping the larger behavioral health landscape. Beware.

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SimplePractice Response
1y
Thank you for your candid review. As a current team member, we invite you to reach out to your manager, group lead, or the People & Culture group so we could better understand your specific experience. That way, we can dig in deeper, answer questions you may have, and find a way to avoid burnout.
Viewing 16 - 18 of 150 Reviews

Glassdoor has 162 SimplePractice reviews submitted anonymously by SimplePractice employees. Read employee reviews and ratings on Glassdoor to decide if SimplePractice is right for you.