SiteMinder reviews

3.9

77% would recommend to a friend

(517 total reviews)
avatar

Sankar Narayan

86% approve of CEO

72% positive business outlook

SiteMinder has an employee rating of 3.9 out of 5 stars, based on 517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SiteMinder employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

517 reviews
5.0
Jan 29, 2019
Recommend
CEO approval
Business Outlook

Pros

SiteMinder offers products that works and it's really easy to sell. The life/work balance here is the best I've ever experienced from previous organizations I've been with. Everyone cares about helping each other and it really turns out to be a family environment after being here for so long. Flexible work hours depending on your territories. I've helped promoted Sales development reps to become our top sales reps in less than a year. If you are looking for a place that is a work hard play hard environment its right here.

Cons

We aren't perfect. No company out there is. Growing pains is still a challenge here.

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SiteMinder Response
7y
Thank you for your review. We're glad to hear you're having a positive experience and seeing the benefits of our culture! We know this is important to employees and are always working on ways to make it better including our health benefits and employer offerings.
2.0
May 10, 2017

Business sales

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent opportunity for beginner sales professional. Great environment and people that work there are wonderful.

Cons

No room for growth for experienced sales professional. For young sales professionals you will quickly get burned out from micro-managing and low commission pay. Management is young and inexperienced so they manage by ego versus example. Most people work here to gain experience and then quickly move on to another company. Turn over us tremendous. You won't find any loyalty here from management.

3.0
Jan 14, 2017
Recommend
CEO approval
Business Outlook

Pros

A more relax environment. Have a breakfast bar everyday and beer on Fridays. Open floor plan so it is not intimidating to speak to higher ups. Most departments interact very well. Most leads are happy to help you. The people they hire are usually extremely nice and form bonds outside of work. Great benefits. Pay was good.

Cons

Some management is never available. Constantly in meetings or just never at their desk. I saw managers who just did not want to deal with customers or with employees, you could see the annoyance on their faces. I know sales has a high turn around because they like putting people on performance reviews with 30 days to fix everything or you are gone. T&I who train and set up properties are pressured to set so many properties live that they put them live without proper training. The Service Desk then get the unhappy properties and get blamed if the properties threaten to drop off. Then there is the way each department is treated. Sales can get thousand dollar vacations, T&I regularly get paid lunches, excursions and a raffle where they get gift cards and stuff. Service Desk barely gets anything which was even noticed by the other departments. There is also favoritism from some management and the complete opposite where if you do anything to annoy them or make them angry, they will single an employee out and do what they can to run them off.

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SiteMinder Response
9y
Thanks for taking the time to provide feedback, I'm sorry to hear your experience wasn't more positive and that you felt Service Desk was not treated as well your peers. We are focused on supporting our staff to develop and grow and in April we are due to launch internal careers fairs to help our people to advance and explore the future their careers with us. I'm sorry this wasn't timely for you, I hope your new opportunity is proving a better fit.
Viewing 10 - 12 of 517 Reviews

Glassdoor has 581 SiteMinder reviews submitted anonymously by SiteMinder employees. Read employee reviews and ratings on Glassdoor to decide if SiteMinder is right for you.