SiteMinder reviews

3.9

77% would recommend to a friend

(517 total reviews)
avatar

Sankar Narayan

86% approve of CEO

72% positive business outlook

SiteMinder has an employee rating of 3.9 out of 5 stars, based on 517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SiteMinder employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

517 reviews
2.0
Jul 29, 2016

Much Improvement Needed

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Paid Time Off is nice - even though it has to be accumulated -The CEO, when he comes to town, is very nice and engages with all of the employees -They have a foosball table and Wii in the breakroom -They provide time on Friday afternoons to drink beer and wine and get to know your fellow co-workers

Cons

-micromanaging without understanding what employees do day to day -training of new employees is lacking and make is very hard for them to transition into the role and then they get blamed for mistakes they make because of the lack of training -They play favorites and management has a very two faced attitude -management doesn't set a very good example, they come and go as they please and don't communicate with the team -They say they are open to your ideas and improvements, but whenever you give them a good idea they use it as their own and you don't get credit. -they have an unbalanced recognition system in the office -they make you feel guilty for having a family outside of the office or having issues that come up that are out of your control -they promote people without opening the positions up to the office (they choose their favorites and it causes animosity in the office) -They are not very accommodating to the American property they live in an Australian bubble and need to pay more attention to the market in America if they want to expand.

3.0
Sep 21, 2015

Sales Executive

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

100% commission on first payment from the customer. Fun - Start up atmosphere.. Work with young people

Cons

Commission structure is flawed.. offer free traisl with delay the comititon by 2-3 months depending Market is saturated with similar products... Tough sell and tough to get the customer to actually pay for the solution/service Competition amongst sales department with Channel Management (Product) and Little Hotelier (Product) divisions creates an atmosphere of resentment.

2.0
Feb 19, 2019
Recommend
CEO approval
Business Outlook

Pros

The software is useful. Sales Managers provide a good support system, and offer decent training. There is a clear path to move up the chain.

Cons

Although the core feature of the software is useful, I find it relatively one-dimensional. I mostly left because of the person that worked HR. Asking basic questions to get a rude response is not necessarily the best approach to reduce attrition, especially considering it is coming from someone that oversees my benefits. I read a review about there being a mean girls vibe. I can see where that is coming from. Ironically, from HR. The exit interview only reaffirmed that. Also, my recruiter shared that I wasn't the only one. The job itself isn't so bad, but is geared more towards recently graduated college students, and inexperienced sales people.

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SiteMinder Response
7y
Thank you for your response. We are glad to hear you had good sales training to be successful in the sales department with a clear career pathway for growth. We're sorry to hear your experience wasn't a top notch one in regards to HR. We're committed to creating a culture of feedback where HR is regularly getting feedback from employees so that we can continue to improve and make SiteMinder a great place to work. We do this through 3 and 6 month check-ins, monthly engagement pulse surveys and 360 leadership surveys. This way we can get live feedback from employees throughout their career at SiteMinder.
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Glassdoor has 581 SiteMinder reviews submitted anonymously by SiteMinder employees. Read employee reviews and ratings on Glassdoor to decide if SiteMinder is right for you.