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      SiteMinder

      Engaged Employer

      SiteMinder reviews

      3.9

      77% would recommend to a friend

      (517 total reviews)
      avatar

      Sankar Narayan

      86% approve of CEO

      72% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Culture & values

      4.0

      Work/Life balance

      3.7

      Senior management

      3.7

      Compensation and benefits

      3.7

      Career opportunities

      SiteMinder has an employee rating of 3.9 out of 5 stars, based on 517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SiteMinder employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      517 reviews
      2.0
      Apr 18, 2017

      Just another call center

      Training & implementation analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very little, it is a good place if you are fresh off the college otherwise I wouldn't spend my time here. The only pros are: the multicultural environment, central location and "Four Thirsty" (at Friday you finish your working day at 4:30, get free drinks, relax and socialize with other colleagues).

      Cons

      1) Only some departments are allowed to join the Four Thirsty (not Service Desk) and honestly I feel sad drinking and having fun while watching other people still working till 6:00 PM on Friday. 2) The company has 10 years experience but they say they are a startup just because their Galway office is new while some people in there have been working for the same company for years. They use this to justify many things. 3) They say they are open to suggestions to improve themselves (because they are a startup...) but when you actually start talking they don't really listen to your point of view and this is so disappointing, they could just shut up at first instead of asking you, they should know they are not dealing with children. I have seen many people being very passionate about their role at the beginning and then losing their enthusiasm for this. 4) They promise a lot but don't deliver, it's just their strategy and this is the reason why many people after 6 months have left the company, after realizing their promises will never become true. It's just another call centre, they just want to look smarter than others. It is a very good place for a person with no job experience, not for somebody with experience who has been carefully selected and recruited.

      avatar
      SiteMinder Response
      9y
      Our environment in Galway is a professional call centre and it is important that new starters to the company understand that they will be supporting our customers online and on the phone. Unfortunately, this does mean that some members of staff may be required to remain on the phone to support our clients and ensure great service whilst others can enjoy Friday drinks. Generally these duties are rotated where possible to ensure a fair balance between staff. I'm sorry you didn't enjoy your time with us more and hope your new choice of role proves better suited to you.
      1.0
      Jan 10, 2017

      Interview does not meet reality...

      Business development manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Some of the colleagues - Nearby shopping centre - Old, low quality, fattening cookies - Friday drinks - The products - mainly channel manager and prophet are actually really good vs competition - Opportunity to learn about distribution landscape for hospitality industry, however only if you're new to it

      Cons

      - Unusually high staff turnover - Appalling HR department in London office - Micromanagement - Unpleasant working environment - Unrealistic KPI's - A lot of meetings, chats, gatherings with no substance to it - Clapping, cheering, bell ringing - all of it suitable for nursery, not an adult, professional environment - Internal politics beyond the comprehension - Big Brother style of monitoring your work - Over ambitious plans of saturating the emerging market with the product, resulting in firing vast amount of people who do not meet overblown targets - Constructive criticism taken as a negative attitude, which hinders the attempt to make the products and service better

      1.0
      Oct 23, 2016

      Poor management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Good Culture - Nice location

      Cons

      - Poor management - Poor salary - Poor work/social life balance - High recycle of employees

      avatar
      SiteMinder Response
      9y
      I'm sorry to hear you are having a bad time, if you'd like to chat about it and anything we can do to help improve your experience you can email me at charlie.milne@siteminder.com
      Viewing 121 - 123 of 517 Reviews
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      Glassdoor has 581 SiteMinder reviews submitted anonymously by SiteMinder employees. Read employee reviews and ratings on Glassdoor to decide if SiteMinder is right for you.