Is SmartStyle a good company to work for as a Stylist/Customer Service Representative?

Stylist/Customer Service Representative professionals working at SmartStyle have rated their employer with 2.3 out of 5 stars in 293 Glassdoor reviews. This is a lower than average score with the overall rating of SmartStyle employees being 2.6 out of 5 stars. Search open Stylist/Customer Service Representative Jobs at SmartStyle now and start preparing for your job interview by browsing frequently asked Stylist/Customer Service Representative interview questions at SmartStyle .

Does SmartStyle pay Stylist/Customer Service Representative employees well?

Stylist/Customer Service Representative professionals rate their compensation and benefits at SmartStyle with 2.0 out of 5 stars based on 293 anonymously submitted employee reviews. This is 9.5% worse than the company average rating for salary and benefits. Find out more about Stylist/Customer Service Representative salaries at SmartStyle.

What are the top reviewed jobs at SmartStyle?

Hair Stylist (133) , Stylist (89) , Hairstylist (65) , Salon Manager (53) , Manager (38) , Cosmetologist (23) , Store Manager (12) , Licensed Cosmetologist (11) , Hairdresser (9) , Manager/Stylist (7) , Receptionist (5) , Salon Leader (4) , Assistant Manager (3) , Hair Dresser/Stylist/Barber (3) , District Leader (2)

What are the pros of working at SmartStyle according to real employee reviews?

"Flexible hours" ((in 15 reviews)); "The benefits are great." ((in 12 reviews)); "Discounts on products, some nice people" ((in 10 reviews)); "Continued education to keep you with the up to date trends." ((in 6 reviews)); "Flexible scheduling" ((in 6 reviews))

What are the cons of working at SmartStyle according to real employee reviews?

"It had low pay and you haft to work hard to get name out there." ((in 79 reviews)); "Management was poor if there was a problem or conflict you could never get in contact with managment.." ((in 38 reviews)); "I have been here for over a year and haven't hit commission yet." ((in 34 reviews)); "Poor upper management, always have dump rewards programs or try it this way, no this way." ((in 25 reviews)); "The change of management... it is the worst sometimes cuz some managers don't know what they are doing" ((in 19 reviews))

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SmartStyle

SmartStyle Stylist/Customer Service Representative reviews

2.3

21% would recommend to a friend

(293 total reviews)

Hugh Sawyer

24% approve of CEO

18% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.4

Culture & values

2.4

Work/Life balance

2.4

Career opportunities

2.0

Senior management

2.0

Compensation and benefits

Stylist/Customer Service Representative employees have rated SmartStyle with 2.3 out of 5 stars, based on 293 company reviews on Glassdoor. This indicates that most Stylist/Customer Service Representative professionals have an average working experience there. SmartStyle is rated 36% below average by Stylist/Customer Service Representative professionals compared to other employers within the Personal Consumer Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

293 reviews

2.0

Jul 12, 2013

Okay right out of school, but it takes time and patience for the pay to be worth staying and making a career out of it.

Stylist

Recommend

CEO approval

Business Outlook

Pros

No experience after school needed, incentives and prizes (if your salon is busy enough to even be in the running or if one person in each salon will win)

Cons

Very low pay for stress level if you are unable to make commission (slow shifts or slow salon in general)

2.0

Apr 9, 2013

going home early again

Hairstylist

Recommend

CEO approval

Business Outlook

Pros

lots of walk in clientele, can be flexible with enough planning... clean training garunteed pay pretty good tips

Cons

when I worked there to make commission I had to make the company over 18/hr to get a 40% commision, who do you think does the cleaning? some of the clients (it is a walmart) being sent home everytime it is slow (several hours sometimes)

1.0

Sep 17, 2012

Salon Managers and Stylists are treated horribly and unfairly by higher up managers.

Stylist

Recommend

CEO approval

Business Outlook

Pros

My Salon Mgr. was GREAT, she taught me a lot and was very understanding and caring.

Cons

your job is threatened ALL the time for not reaching commission goals. It was impossible to make your commission at that salon because there were not enough. i was fired for not making commission when the regional manager found out i was pregnant when nobody else in the salon was making their commission either.. including the salon mgr. the area manager and regional manager would not return calls for days sometimes weeks. they dont care if you are short staffed and only one person working in the salon from open to close for months.

Viewing 289 - 291 of 293 Reviews

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SmartStyle Stylist/Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Okay right out of school, but it takes time and patience for the pay to be worth staying and making a career out of it.

going home early again

Salon Managers and Stylists are treated horribly and unfairly by higher up managers.

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