Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,386 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (41) , Senior Software Engineer (30) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (21) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 142 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 109 reviews)); "The benefits are great and keep getting better." ((in 98 reviews)); "Work life balance is great" ((in 79 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 72 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"Awful Management" ((in 36 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,304 total reviews)

Rajeev Singh

28% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,304 reviews)

Ratings by demographic groups

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Gender

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Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,304 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

1.0

Jan 14, 2026

Private Equity and New Leadership is slowly destroying Smartsheet

Director, social media

Recommend

CEO approval

Business Outlook

Pros

Work / Life Balance Remote culture (although rumor is that this will change soon for people who are close to a hub office) Good experience going through a lot of change management - from leadership switchovers to messaging / narrative positioning, and going from public to private. Decent benefits, but those changed recently for the worse too.

Cons

Lack of transparency from leadership, despite improved communication to the organization Lots of backstabbing and playing favorites amongst leadership, some have more say and influence than others Lack of innovation on the product level, competitors have superior AI capabilities and quickly taking over / replacing Smartsheet Culture has significantly changed - "high performance" just means people work more and isn't about impact or outcomes, it's more about doing the jobs of people who have left

Smartsheet Response

5mo

We are happy to hear that you enjoyed our flexible working policy, work life balance, and your experience working here. We recognize that change has taken place over the last year, and our leadership team is committed to communicating a clear vision, which they’ve done through increased AMA and Town Hall sessions. We also have to disagree that there is a lack of innovation with our product, as we were named a leader in the 2025 Gartner Magic Quadrant for Collaborative Work Management. We are hyperfocused on our product growth and how we can expand our AI capabilities, and this is only the beginning.

3.0

Nov 4, 2025

Revolving door

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Good experience and ok benefits

Cons

Beware of the whiplash of changes and benefits are shrinking

Smartsheet Response

7mo

Hi there, we’re glad to hear you had a good experience at Smartsheet! While our benefits packages evolve, we ensure they stay competitive for our employees. We also appreciate your advice on internal promotions – our Talent Development team has a new, robust review process in place to ensure fair (and timely) recognition and growth opportunities for all. Thanks for your review.

2.0

Oct 28, 2025

Downhill since going private - Not the same company

Enterprise sales representative

Recommend

CEO approval

Business Outlook

Pros

They tend to pay well, however if you are in a sales role, don't expect to be hitting quota.

Cons

- Leadership no longer cares about the employees or the customer experience - They have churned their entire C-suite since going private, and pushed and forced out some of the best employees they had. - They are in a state of constant change and negativity since changing their licensing model. Losing trust from customers, and not doing anything to support and motivate their sales team. - Long tenured employees are leaving left and right. - Direction is unclear from what leadership is left and no one knows what is going on.

Smartsheet Response

8mo

Thank you for your feedback, we’re happy to hear that you’ve found our compensation packages competitive. Our leadership team absolutely cares about our employees and customers, and they are committed to making business decisions with both of them in mind. They are also committed to communicating a clear strategic vision and product roadmap, which they’ve done through frequent AMA and Town Hall sessions. Thank you for your review, and we wish you the best in your next role.

Viewing 304 - 306 of 1,304 Reviews

Jobs at Smartsheet

Product Manager II - Growth (Remote Eligible)

Account Executive, Commercial - SMB (West)

Account Executive, Commercial - SMB (West)

Customer Success Manager II - Enterprise (Central/East)

Software Engineer II - App Core (Remote Eligible)

Smartsheet

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Private Equity and New Leadership is slowly destroying Smartsheet

Revolving door

Downhill since going private - Not the same company

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