Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,386 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (41) , Senior Software Engineer (30) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (21) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 142 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 109 reviews)); "The benefits are great and keep getting better." ((in 98 reviews)); "Work life balance is great" ((in 79 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 72 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"Awful Management" ((in 36 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,304 total reviews)

Rajeev Singh

28% approve of CEO

30% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Veteran status

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,304 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

2.0

Oct 28, 2025

Downhill since going private - Not the same company

Enterprise sales representative

Recommend

CEO approval

Business Outlook

Pros

They tend to pay well, however if you are in a sales role, don't expect to be hitting quota.

Cons

- Leadership no longer cares about the employees or the customer experience - They have churned their entire C-suite since going private, and pushed and forced out some of the best employees they had. - They are in a state of constant change and negativity since changing their licensing model. Losing trust from customers, and not doing anything to support and motivate their sales team. - Long tenured employees are leaving left and right. - Direction is unclear from what leadership is left and no one knows what is going on.

Smartsheet Response

8mo

Thank you for your feedback, we’re happy to hear that you’ve found our compensation packages competitive. Our leadership team absolutely cares about our employees and customers, and they are committed to making business decisions with both of them in mind. They are also committed to communicating a clear strategic vision and product roadmap, which they’ve done through frequent AMA and Town Hall sessions. Thank you for your review, and we wish you the best in your next role.

1.0

Oct 1, 2025

Sucks

Data scientist

Recommend

CEO approval

Business Outlook

Pros

Teammates are collaborative, smart and capable

Cons

Toxic and Incompetent Management. The leader handling GTM Data Science is really pushy and opinionated without being knowledgeable or knowing what they are talking about

4.0

Aug 6, 2025

AE Commercial Expansion

Account executive - expansion

Recommend

CEO approval

Business Outlook

Pros

Work with some great people. Everyone is very collaborative and helpful. There is a shared mission of taking care of the customer and seeing results.

Cons

After the acquisition by Black Rock in 2025, the company is going through some major changes to the organizational structure and leadership. It seems like the culture is already starting to change and not in a positive direction. Territories and accounts are not always distributed in an equitable way from year to year making some AEs have much larger challenges to consistent quota attainment.

Smartsheet Response

11mo

We’re happy to hear that you’ve enjoyed working with your colleagues - we have amazing employees! We also appreciate and hear your feedback about maintaining our great culture and creating additional growth opportunities. Thank you for your review.

Viewing 310 - 312 of 1,304 Reviews

Jobs at Smartsheet

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Smartsheet

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Downhill since going private - Not the same company

Sucks

AE Commercial Expansion

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