Smartsheet reviews

3.3

43% would recommend to a friend

(1,290 total reviews)
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Rajeev Singh

31% approve of CEO

31% positive business outlook

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
2.0
May 24, 2021
Recommend
CEO approval
Business Outlook

Pros

Customers love the product. Strong management before AWS hires damaged the culture.

Cons

Culture used to be a strength until senior leaders from Amazon were brought in, mostly white and male. Now Smartsheet has a culture that is driven by fear and intimidation with mid level leaders who manage up rather than take care of their employees.

3.0
Mar 5, 2021
Recommend
CEO approval
Business Outlook

Pros

There are a few perks to this job like you get to make your own schedule and get to work with Fortune 500 customers - but be prepared to always be working in your nights and weekends.

Cons

This role is extremely demanding and you will be overworked and undervalued. Every consultant puts in 50-70 hour weeks in order to meet ridiculously hard revenue targets. Leadership only cares about how much money each individual brings in and you will need to sacrifice personal time to make it happen. This is the expectation for all consultants and the ‘bare minimum’ is exhausting. There is a strong disconnect between the interview process and the actual department / role. HR will claim that there are many opportunities in SMAR but actually those are not available for internal transfers. I have heard of four people getting rejected from internal roles in the last month. Another benefit HR will sell you on is unlimited sick time which does not really apply for consulting since when you are out you will need to make up the billable time elsewhere (aka working weekends). The salary for this job is 80-90k as a base - don’t let HR tell you otherwise as some outlier consultants are making in the 60-70s. Another HR claim is that there are consulting career paths, but those are not clear with no tangible path forward. Promotions are rewarded to favorites only and the department is a boys club (hence why most managers and all of sr leadership + are males). Consulting’s internal processes are disconnected because no one actually has time to do anything strategic since that is non-billable - unless you want to use your own personal time for it. This Consultant role has a VERY high attrition rate because of being overworked, undervalued, and the stress. The projects you will run are extremely difficult because of the paradox between what sales sold, customer expectations, hours the customer purchased, and manager/business expectations. This takes up a great deal of energy, time, and emotional capacity. As a project manager, you will need to have a strong aggressive character otherwise, you will not succeed in this role. You will be constantly communicating with customers about scope boundaries which results in consistently stressful escalations because of sales over-promising. It gets very draining.

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Smartsheet Response
5y
We’re extremely proud of our consulting team for their consistently stellar performance, but we need to ensure that performance expectation doesn’t come at the expense of employee well-being. Particularly during a time when the line between work and home have become so blurred, it’s critical for employees at all levels and in all roles and departments to be able to take time off to rest, recharge, and take care of their physical and mental wellness. We take employee feedback seriously and have worked (and continue to work) toward gender parity in leadership roles, not just in consulting but across the entire business. Similarly, we’re looking forward to introducing new internal mobility programs this year, offering clearer paths and opportunities for growth and development. We’re committed to making sure team members are well supported in their current roles and equipped with resources to remain engaged and successful as they grow in their careers at Smartsheet. I’m available if you’d like to share any other feedback. —Michael Hubbard, SVP of Customer Success, Services, & Support
2.0
Jun 9, 2020
Recommend
CEO approval
Business Outlook

Pros

Mostly able to still work during COVID-19

Cons

There's been a lot of attrition in the development space. People aren't feeling motivated, and what was once one of the most amazing places to work has become a place where people are frustrated and leaving. The QA department was dissolved (everyone's a coder and a tester now!), and people stepping up and making meaningful contributions as people leave aren't rewarded.

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Smartsheet Response
5y
When team members depart, who you work with day-to-day, it can feel like there is high turnover. However, our employee attrition rates have been on a notable decline from last year to this year — across the company and within our engineering department. Additionally, the employee-wide engagement survey conducted this March indicates a positively engaged workforce with top scores in the areas of work/life blend, management, diversity & belonging, and teamwork & ownership. As you stated, there has been restructuring in the engineering department to better meet the needs of our business and customers. Support is being provided to team members formerly in QA to help navigate the shift away from manual testing. Feel free to ping me if you’d like to share further. - Megan Hanson, VP of People
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