Smartsheet reviews

3.3

43% would recommend to a friend

(1,290 total reviews)
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Rajeev Singh

31% approve of CEO

31% positive business outlook

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Dec 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Salary, working with some of the best in the industry, and selling a product that sells itself.

Cons

Where do I begin? First and foremost, I’ve been with the company for approximately 11 months. Initially when I joined the company, the culture consisted of a start up environment. As time progressed more of that structured environment unfolded (which is expected). Challenges - high quota, lack of training/coaching, Bellevue getting away with being added to opportunities while Boston gets crucified for trying to replicate the same approach. To provide more context - Bellevue SDR s have been caught passing over “opportunities” where the customer has no idea what the product even does. Furthermore, leadership within the SDR organization is pushing out out all of the top performers. They are looking for “yes men” someone who does what they are told and keeps their mouth shut. Any type of feedback will be viewed in a hostile manner. In addition, management can be vindictive, in retrospect - if you challenge leadership (trying to show them your perspective) they will get rid of you. This is not speculation, this is a fact. At the end of the day, management is as strong as their weakest link. If you are pushing others out due to lack of building a brand, not being coachable, or simply falling behind within the process, maybe management should exit the company as well. Anyone can coach/lead a team that is sufficient in every category. My question - isn’t a leader someone who can coach the weak links on par with some of the stronger teammates? Lastly, the path of promotion went from 12-18 months to 2 plus years as an SDR. The company is experiencing rapid growth (great for the sales team, not so much for the SDR’s). In addition, many reps were pushed down from mid-market to SMB and SMB to the emerging team. When I personally sat down with leadership regarding my concerns, the response I received was “not everyone is going to make it in sales”. If you’re looking for a company to grow with, look somewhere else.

3.0
Jan 27, 2019
Recommend
CEO approval
Business Outlook

Pros

The location is good, everyone is nice, successful sales keeps the company's long-term outlook healthy

Cons

If you're working with data, it might be an unending exercise in frustration. Depending on your role, you aren't going to have access to data, definitions, or tools to help you be successful and you'll go through a maze of hoops just to get the materials you need to make reports that people aren't even going to look at more than once. That's even if there's any data at all, because you might spend a lot of time making reports of a fictitious scenario that may or may not (probably not, if you are skeptical) play out that way, rendering your work useless. So partially because of all this, there's a reasonable chance you won't learn anything because you won't ever have the chance to ask (or get answers to) the questions you want to make yourself better and more productive (the science side, the best practices side) because you're still on step 1, which is "acquire data that might not even exist".

3.0
Jul 6, 2018
Recommend
CEO approval
Business Outlook

Pros

Great team of coworkers Free food all the time Flexible hours

Cons

Middle management likes to talk the talk but not walk the walk. It is full of managers who, as the company continued to grow, took on leadership roles that they aren't equipped to manage. Additionally numerous empty promises were made with no ownership or apology of decisions. Only until the exit interview and hard copy of evidence did the HR team have to apologize on their behalf. The culture got worse in time. As the company grew, management wasn't sure how to handle that growth.

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Smartsheet Response
7y
It would never be our intention to mislead an employee, and managers should be careful not to confuse potential outcomes with promises. We have grown quickly, from a team of 30 in 2012 to over 800 employees today. We have people managers with many years of experience and those who are managing people for the first time here at Smartsheet. We have people manager training, which is rooted in our values and the importance of direct and frequent communication, and we support our managers with HR business partners, recruiters, and financial planning resources. We believe in internal mobility and feel it is important to provide opportunities for career progression, including first-time people managers. All that said, it sounds like those efforts did not line up for you as we would have intended, and we are sorry for that. --Kara Hamilton, SVP People Operations
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