Smartsheet reviews

3.3

43% would recommend to a friend

(1,290 total reviews)
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Rajeev Singh

31% approve of CEO

31% positive business outlook

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
2.0
May 31, 2021

Could be great

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A senior leadership team that genuinely means well A product that customers really like and improves work in meaningful ways for many Opportunity to own CWM and beyond

Cons

There are probably a good number of people at a senior leadership level that should step aside and bring in fresh talent. Politics at all levels stemming from ego's slows the company down and makes it an unpleasant place to work.

3.0
Oct 3, 2020

It's just a job

Recommend
CEO approval
Business Outlook

Pros

Generally good work-life balance, at least in my org/pillar. I work with a lot of genuinely pleasant, knowledgeable people.

Cons

Engineering management has gone downhill. The predominant attitude is that everything is terrible and needs to be rebuilt, and while that may be true I'm not seeing a lot of commitment to actually doing it. People are getting burnt out.

3.0
Jul 23, 2020
Recommend
CEO approval
Business Outlook

Pros

- Snacks and cold brew coffee - Great product with loyal customers - Nice new office - Everyone dog foods the product

Cons

- LOTS of politics in engineering - Does not promote from within. All "leaders" were outside hires during the two years I was there. - New engineering leadership from outside company was not properly vetted. Came in and made terrible decisions without gathering any context which lead to high attrition of senior talent - Low investment and commitment to DEI - Perks aren't competitive with other companies - Culture issues that stem from the top - No vertical growth opportunities despite high performance

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Smartsheet Response
5y
Thank you for taking the time to provide this feedback. I’m glad to hear there were aspects of your time at Smartsheet that you enjoyed and that overall you have a positive outlook on the future of our organization. We’re pleased to now offer a company 401k match in addition to our existing comprehensive employee benefits. With respect to the engineering restructure, as with any change of this nature, there are pain points and many learnings. We have reflected on these learnings and are committed to continuous improvement in all things, including organizational change and communications. We’re pleased that we’re starting to see the benefits of the restructure and feel it will serve us into the future. These results are present in our employee feedback and engagement surveys. While we have brought in leaders and team members from outside Smartsheet, we have also promoted from within. As we continue to grow, both hiring externally and developing internally will be critical to our health and success as an organization. Our holistic recruitment process ensures we’re hiring people who not only bring needed skills and fresh experiences, but who align with our values and are additive culturally. With regard to diversity, equity, and inclusion (DEI), we recognize that we have room to grow. While we have existing DEI programs and resources, we’re committed to taking more meaningful and sustained action. This year we’re launching required unconscious bias training for all employees, with specific content for people leaders, and additional inclusion training for senior leadership. We’re also in the process of hiring a Director of DEI, which will provide a dedicated resource to focus our organization on this important work. Thank you again for your feedback. If you’d like to discuss any of these topics further, please don’t hesitate to reach out to me. —Praerit Garg, Chief Technology Officer
Viewing 52 - 54 of 1,290 Reviews

Glassdoor has 1,373 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.