Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.3 out of 5, based on over 1,373 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 43% of employees would recommend working at Smartsheet to a friend and 31% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Smartsheet?

43% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (50) , Client Development Manager (49) , Customer Success Manager (39) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (26) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 135 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 116 reviews)); "The benefits are great and keep getting better." ((in 105 reviews)); "Work life balance is great" ((in 79 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 73 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 38 reviews)); "Lots of layoffs post acquisition" ((in 18 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Lots of backstabbing and playing favorites amongst leadership, some have more say and influence than others" ((in 3 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What Smartsheet locations have received the highest employee ratings?

Austin , Bellevue , Chicago , Seattle , Boston , New York , Denver

Smartsheet reviews

3.3

43% would recommend to a friend

(1,290 total reviews)

Rajeev Singh

31% approve of CEO

31% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.7

Senior management

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

Jan 7, 2026

Good company

Salesforce administrator

Recommend

CEO approval

Business Outlook

Pros

Great salary, above market value Unlimited PTO after mandated vacation days are used Great private health insurance Work is interesting and you keep learning, even after years from the first day

Cons

Management does not understand the company policies, so subordinates do not get the tools they need when facing employee problems (pay, benefits, promotions, etc) Management seems to value personal relationships over achievements HR is not helpful against managers that violate the code of conduct.

Smartsheet Response

4mo

We’re so happy to hear that you’ve enjoyed our compensation packages, time away program, and day to day work environment. In a world that changes as fast as it does, so does our product, so there’s always something new for our employees to learn! We do take your feedback about management very seriously. If you have questions regarding your compensation, benefits, or promotions, we encourage you to submit a ticket to our People team, who will be able to route your question. Additionally, you may reach out to erpteam@smartsheet.com with any concerns around events that may violate our code of conduct. Thank you again for your review.

2.0

Jan 4, 2026

Wait to see how it pans out

Sales

Recommend

CEO approval

Business Outlook

Pros

Great employees to be with

Cons

Leadership has changed so hopefully things will get better

Smartsheet Response

4mo

Thank you for the review! We couldn't agree more—our team is truly made up of the brightest and best in the industry. As you noted, our leadership team has evolved; these new perspectives bring fresh energy and ideas essential for Smartsheet’s continued growth. We appreciate your specific feedback for our management team and wish you nothing but the best in your next adventure.

1.0

Dec 30, 2025

BI is Horrible

Data scientist

Recommend

CEO approval

Business Outlook

Pros

Fully remote (for now until next year)

Cons

“Do not join. Most US-based roles are being moved to India, and hiring in the US has effectively stopped. RSUs and equity grants are gone for the vast majority of employees, with only a few critical employees receiving minimal shares tied to a potential IPO years down the line. The new pricing model has caused daily fire drills and significant customer churn. Politics heavily influence advancement (especially BI)— technical skill and good work are not reliably rewarded. If you care about technical work, work-life balance, compensation, or job security, this is not the place for you.

Viewing 76 - 78 of 1,290 Reviews

Jobs at Smartsheet

Customer Success Manager II - Commercial (East)

Senior Manager, Product Operations (Remote Eligible)

Director, Product Design (Remote Eligible)

Senior Product Manager, Field Systems (Salesforce)

Smartsheet

Smartsheet reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good company

Wait to see how it pans out

BI is Horrible

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