Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,379 reviews left anonymously by employees. This rating has decreased by 13% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 139 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 117 reviews)); "The benefits are great and keep getting better." ((in 102 reviews)); "Great work life balance made possible" ((in 82 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 72 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 36 reviews)); "Lots of layoffs post acquisition" ((in 16 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Disingenuous leaders, lots of politics, favoritism to employees who flatter leadership" ((in 5 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,297 total reviews)

Rajeev Singh

29% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,297 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

3.0

Nov 8, 2019

Mixed - Severe Growing Pains

I work here

Recommend

CEO approval

Business Outlook

Pros

Company is doing well, many customers love the product. There are some groups in company doing a fantastic job. In general, leadership is good. In general a good, not great place to work. Could be a lot better, could be a lot worse.

Cons

A lot of dysfunction. Some processes are either non-existent or very broken. There are some groups in company not doing a fantastic job. Not a lot of attention to detail leads to a lot of frustration. Although company doing a lot of hiring, company is still very understaffed. This leads to a lot of stress and unnecessary anxiety on employees and customers.

3.0

Oct 17, 2019

Great people, demanding working environment

Solutions consultant

Recommend

CEO approval

Business Outlook

Pros

Young growing company, everyone is super friendly and willing to step up and help out. Product is great and the customers are great to work with.

Cons

Top priority is always generating more revenue, which comes at the expense of employees' work life balance. 50+ hour work week is standard. There are a lot of perks for sales but not much for professional services, its very much a "work hard, work harder" culture. Internal processes are lacking and there are too many layers of management to make a difference.

Smartsheet Response

6y

Your review touches on a topic that has been top of mind for me and my team -- work-life balance -- and I appreciate the chance to share more. To me, the term work-life balance implies a rigidity between work and life. Given the nature of today’s work, what we’re looking to foster at Smartsheet is greater flexibility, where individuals are empowered to meet their obligations in ways that work best for them (as appropriate, given specific roles, responsibilities, and obligations). You may have seen that we recently received a Comparably Award for work-life balance based on feedback from our employees. While this is promising, I know we are still evolving in this area, and we’ll continue to respond to our team and our business needs. Specifically, my team is working to achieve greater consistency across teams (again, as appropriate -- certain roles inherently allow for more or less flexibility). As you mentioned, we are a growing company, which comes with opportunities as well as challenges. I encourage you to embrace change, and know that my door is always open if you would like to share your experiences or ideas. Thank you for taking the time to share your feedback. - Kara Hamilton, Chief People & Culture Officer

5.0

Apr 3, 2014

Solid company, great management who have the right priorities

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Really smart bunch of folks with no bad apples Management knows what they're doing, they treat people right, and they have integrity. Surprisingly good work life balance for a startup Company doing well and has loads of untapped potential Good pay including equity Company very healthy + solid product + good management = high employee morale.

Cons

Older, more experienced staff -> a more "professional" environment, i.e. not as "fun" an environment as your stereotypical software startup--no foosball table, beer fridge, etc.; but if you like to come in, get your work done, and go home at a reasonable hour, maybe that's not a negative Being a B2B product, it's not the sexiest thing in the world to tell people you work on

Viewing 85 - 87 of 1,297 Reviews

Jobs at Smartsheet

Client Services Director (Remote Eligible)

Sr. Customer Success Manager - Enterprise (Central/East)

Product Manager II - Growth (Remote Eligible)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Smartsheet

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Mixed - Severe Growing Pains

Great people, demanding working environment

Solid company, great management who have the right priorities

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