Smartsheet reviews

The new pricing model rollout has been a disaster for employees and customers... a complete failure. This has exposed a lack of strong leadership and direction at the top of the company. The number of tenured and talented sales reps and managers that left in 2024 is staggering. Smartsheet is asking reps to sell a broken pricing model that charges customers up to 3-4x more in some cases, on top of raising quotas, while RSUs expire. In most cases, this price increase conversation is the first conversation you have with a customer since you get a new book every year. Even the most optimistic person in the world would have a hard time looking at what has happened in the last year or so and not conclude that the Exec team decided to cash out (with the PE buyout) and leave the rest of the company to deal with the repercussions. It's disappointing because this was once a place you were proud to be at, but that is fading fast.

As an experienced sales professional, I was unjustly compelled by management to increase the customer's renewal by over 50%. When I voiced my objections, I was placed on a Performance Improvement Plan (PIP). I was left to convey this significant price hike to a long-standing customer in Boston, MA, without any support from management. Predictably, this did not go over well with the customer. My manager, who benefited from meeting his targets at the customer's expense, was promoted, while I was terminated.