Smartsheet reviews

3.2

41% would recommend to a friend

(1,304 total reviews)
avatar

Rajeev Singh

28% approve of CEO

30% positive business outlook

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,304 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
5.0
Nov 4, 2021
Recommend
CEO approval
Business Outlook

Pros

I began at Smartsheet during COVID and the onboarding process was smooth, efficient, and effective. The team is incredibly intelligent and is always looking for ways to move forward and innovate. They welcome all ideas, big and small. The leadership is very caring on a personal level, and the product itself is also amazing (and widely used internally). It really feels like a startup or small company (every employee feels important), but with the structure and capabilities of a large company. The perfect combination. Constant communication from leadership makes us feel like we're all on the same page, and after 18 months of working here I still love it as much as I did day 1!

Cons

Smartsheet uses a lot of different software, which could probably be condensed/simplified. They're also still on Gmail and Slack, and I would prefer Outlook/Microsoft Teams.

4.0
Oct 27, 2021
Recommend
CEO approval
Business Outlook

Pros

-Remote work. -Good benefits for new parents. -You have flexibility to innovate on your own and try new things. -Will afford you the ability to have a good work/life balance.

Cons

-This software is primarily end user driven which can make strategic conversations challenging when directors/c-suite are not interested. Great place to come into from outside. Working your way up internally is met with more bureaucracy than you will care for, even if you achieve your goals on this team.

3.0
Oct 26, 2021

Meh

Recommend
CEO approval
Business Outlook

Pros

- Given autonomy to work, unless a deadline is near. then everyone loses their mind and starts selling used cars. - good benefits, market-average salary - mostly nice people, not overly political. - employees are fairly treated - the product works and is mostly ahead of its direct competitors. However the space is not very defined yet so the real competitor is status quo - rare company where New Business means dealing with inbound leads all the time. No actual hunting. - no layoffs during Covid

Cons

- Diversity: referrals are huge, so expect people to refer their mates from previous companies. Not enough women. - The company is striving to become the Enterprise leader in the space, but most of our clients are not Enterprise. A lot of the processes, product features and fo to market details are being setup for the largest clients. - often unrealistic target roll up. The company and region are doing well, but on an individual level most people are missing targets - Not very mature in terms of sales approach: playbooks, proven practices etc. You won't improve here, if anything you'll get worse as most business is transactional still even if leadership wants to move to a more strategic way of working. baby steps. - most middle managers don't seem to add much value - A lot of your success will depend on the territory you are given. All targets are the same while markets are not. Don't expect a level playing field.

Viewing 892 - 894 of 1,304 Reviews

Glassdoor has 1,386 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.