Smartsheet reviews

3.2

41% would recommend to a friend

(1,299 total reviews)
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Rajeev Singh

29% approve of CEO

30% positive business outlook

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Apr 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Like most of the recent reviews out there it’s tough to come up with many pros.

Cons

Lack of leadership in the Large Enterprise sales team. Extremely unfair territories. Some account reps will hit their numbers based on run rate business and closing deals that were in play from the work of a prior rep and others will work 60hr weeks. People should be ashamed at this type of behavior but unfortunately it’s every man and woman for themselves until the gravy train ends for a few people.

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Smartsheet Response
5y
I acknowledge that many of the changes in our Large Enterprise team over the last year have resulted in changes to what accounts team members were previously managing. While the structural reorg into Key, Strategic, and Select accounts has had some growing pains, the division into these distinct groups is intended to provide more structure for account management between groups, and will ultimately create additional growth opportunities for team members. My door is open if you’d like to discuss these or any other concerns more. —Mike Arntz, CRO & EVP Worldwide Field Operations
1.0
Apr 19, 2021

Run Away

Recommend
CEO approval
Business Outlook

Pros

No pros are worth the cost of the cons. Just stay away

Cons

Awful, awful, awful sales leadership in Strategic. No chance to make your number yet company grows rapidly. Insane micromanagement. CEO is a sales rep hater and does nothing to protect reps.

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Glassdoor has 1,381 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.