Smartsheet reviews

3.2

41% would recommend to a friend

(1,299 total reviews)
avatar

Rajeev Singh

28% approve of CEO

30% positive business outlook

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Jan 30, 2023
Recommend
CEO approval
Business Outlook

Pros

- Above average salary - Great product - Good compensation and benefits - Nice office space

Cons

- Poor management - Toxic HR team, worse I’ve ever encountered - No work life balance - Poor culture - Metric driven - No progression opportunities even when on/exceeding targets - Managers promote those who they are friends with or have personal relationships with - Extremely high/unrealistic targets - only 15% of team achieving target through dishonest/scummy means - No support - Poor training - Growing pains - Stealing leads

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Smartsheet Response
3y
Thank you for taking the time to share your feedback. I understand there are a lot of factors that affect someone’s experience at a company, and I’m grateful our competitive benefits and compensation had a positive impact on your time here. I recognize that leaders in Worldwide Field Ops, myself included, and People and Culture (P&C) have a responsibility to transparently communicate expectations and provide clear guidelines to help employees develop and grow as we continue to work in progress. As a sales organization, we do believe performance matters. We similarly believe in fostering a healthy workplace by offering remote eligible roles across WWFO and having a generous time away program. I’m disheartened to hear about the lack of trust you felt from your leaders and our P&C team. I view the Sales Development Representative group as a critical organization to nurture and grow a diverse talent pool and that’s only possible when employees feel valued and encouraged. If you’d like to share more about your time at Smartsheet I encourage you to reach out to people@smartsheet.com to continue the discussion. Thank you for your time investment and for your feedback. – Mike Arntz, Chief Revenue Officer & Executive Vice President, Worldwide Field Operations
2.0
Mar 13, 2012
Recommend
CEO approval
Business Outlook

Pros

They are respectful about work-life balance Transparency with respect to company financial position Nice dowtoown Bellevue location Overall positive environment

Cons

No 401K matching, performance-related bonuses or other workplace perks. Insurance/benefits so-so but not great. There is a lack of formal policies and procedures, no documentation, no human resource administration whatsoever and no clear alignment between the company's overall vision for future growth (as based upon competitive advantage), its business plan and the drivers behind the software development life cycle.

1.0
Mar 5, 2024

Not a great place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Product and support team

Cons

Incompetent management team short term thinking Toxic work environment

Viewing 1072 - 1074 of 1,299 Reviews

Glassdoor has 1,381 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.