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      Smartsheet

      Engaged Employer

      Smartsheet reviews

      3.2

      41% would recommend to a friend

      (1,298 total reviews)
      avatar

      Rajeev Singh

      29% approve of CEO

      30% positive business outlook

      Ratings by demographic groups

      Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,298 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      1K reviews
      1.0
      Aug 25, 2020

      A Sinking Ship

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      At this point, not much is left... I suppose my coworkers are good but even that is changing.

      Cons

      Where to start.... The engineering org has had an entire leadership swap to toxic, overbearing, undereducated (about the pitfalls of the current system), uninformed Amazon wannabe cronys. I've worked here for years and the culture has entirely washed away over time. Management has been overheard saying they don't care about Glassdoor reviews, well shoot, here's another bad one for the pile then. Management refuses to be accountable for their language and actions. It feels as though they don't care about any of the people, old or new, at the company at this point. They simply care about money. I get it, but it's so sincerely sad to know what used to exist here. The details: -Hiring from within simply doesn't happen. -Compensation is low compared to the industry, and while previously this came with the understand of a good work/life balance, that is no longer the case. -Work life balance depends on if management has lit a fire under your team/pillars butt, if you're on call supporting archaic systems with slightly less archaic alarms, and what the current marching orders are. -Management is a joke and doesn't manage, they schmooze with the colleagues and other higher ups to look good and push work down onto their employees. -The company is severely lacking in DEI and it has only gotten worse as they've focused on improving it from where I sit. -I once regarded Mark Mader as a good CEO, but I fear he truly has changed. The fact is he knowingly and willingly allowed all of the above to happen speaks volumes. If you're considering working here, the ship is sinking, don't do it. If you're reading this as a current employee I encourage you to speak up and post your own review, good or bad.

      avatar
      Smartsheet Response
      5y
      It is disappointing to me that you feel this way about your experience. Change and the desire to continuously improve is fundamental to any organization that wishes to grow, serve, and have meaningful impact in a sustainable way. This can feel unbelievably difficult at times. As we've grown from a team of 6 to 1800, the culture, processes, and what's required to serve our customers at scale has had to expand and adapt. Are we perfect in everything we try? Nope. But the process of pushing ourselves to try new things in pursuit of our goals is a requirement. And we do so with our values in mind. Toxic environments are void of respect, duty, and an awareness of others. Many members of the team have shown awesome grit and commitment, and I am so grateful to the team for this. Regarding your comment on DEI, we do have room to improve, and have made several commitments internally and publicly that we're addressing. As of this week, we're in the final stages of hiring a leader to oversee our DEI efforts. Hopefully you are able to elevate from the tough spot you are in. If I can help, let me know. If you have specific feedback on what can be done differently/better, let me know that too. - Mark Mader, CEO of Smartsheet
      5.0
      Aug 25, 2020

      Company Overview

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Simplicity - Ability to manage everything in one place

      Cons

      - Nothing - The tool is pretty simple and allows you to work on everything in one place

      3.0
      Jul 23, 2020

      Sub par perks, diversity issues, highly political. Proceed with caution.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Snacks and cold brew coffee - Great product with loyal customers - Nice new office - Everyone dog foods the product

      Cons

      - LOTS of politics in engineering - Does not promote from within. All "leaders" were outside hires during the two years I was there. - New engineering leadership from outside company was not properly vetted. Came in and made terrible decisions without gathering any context which lead to high attrition of senior talent - Low investment and commitment to DEI - Perks aren't competitive with other companies - Culture issues that stem from the top - No vertical growth opportunities despite high performance

      avatar
      Smartsheet Response
      5y
      Thank you for taking the time to provide this feedback. I’m glad to hear there were aspects of your time at Smartsheet that you enjoyed and that overall you have a positive outlook on the future of our organization. We’re pleased to now offer a company 401k match in addition to our existing comprehensive employee benefits. With respect to the engineering restructure, as with any change of this nature, there are pain points and many learnings. We have reflected on these learnings and are committed to continuous improvement in all things, including organizational change and communications. We’re pleased that we’re starting to see the benefits of the restructure and feel it will serve us into the future. These results are present in our employee feedback and engagement surveys. While we have brought in leaders and team members from outside Smartsheet, we have also promoted from within. As we continue to grow, both hiring externally and developing internally will be critical to our health and success as an organization. Our holistic recruitment process ensures we’re hiring people who not only bring needed skills and fresh experiences, but who align with our values and are additive culturally. With regard to diversity, equity, and inclusion (DEI), we recognize that we have room to grow. While we have existing DEI programs and resources, we’re committed to taking more meaningful and sustained action. This year we’re launching required unconscious bias training for all employees, with specific content for people leaders, and additional inclusion training for senior leadership. We’re also in the process of hiring a Director of DEI, which will provide a dedicated resource to focus our organization on this important work. Thank you again for your feedback. If you’d like to discuss any of these topics further, please don’t hesitate to reach out to me. —Praerit Garg, Chief Technology Officer
      Viewing 1114 - 1116 of 1,298 Reviews
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      ReviewsSmartsheet reviews

      Glassdoor has 1,380 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.