Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,379 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 134 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 114 reviews)); "The benefits are great and keep getting better." ((in 101 reviews)); "Work life balance is great" ((in 84 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 71 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 37 reviews)); "Lots of layoffs happening right now" ((in 15 reviews)); "Over hired in the beginning of 2022, lots of middle management to navigate and defunct processes" ((in 10 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Bullying is common and management doesn't do anything to stop it" ((in 4 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,297 total reviews)

Rajeev Singh

29% approve of CEO

30% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.3

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.7

Senior management

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Jun 18, 2020

Sales management has less than 2 years of sales experience!

Sales

Recommend

CEO approval

Business Outlook

Pros

Good co-workers, good location in Bellevue, WA

Cons

You have the top sales management that doesn't know the first thing about how to sell to a customer or any company. How they were able to get in these positions is a good questions to ask. Things change on a daily basis, they come up with a new idea that has already been tried before with no results.

2.0

Jun 9, 2020

Lots of attrition

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Mostly able to still work during COVID-19

Cons

There's been a lot of attrition in the development space. People aren't feeling motivated, and what was once one of the most amazing places to work has become a place where people are frustrated and leaving. The QA department was dissolved (everyone's a coder and a tester now!), and people stepping up and making meaningful contributions as people leave aren't rewarded.

Smartsheet Response

6y

When team members depart, who you work with day-to-day, it can feel like there is high turnover. However, our employee attrition rates have been on a notable decline from last year to this year — across the company and within our engineering department. Additionally, the employee-wide engagement survey conducted this March indicates a positively engaged workforce with top scores in the areas of work/life blend, management, diversity & belonging, and teamwork & ownership. As you stated, there has been restructuring in the engineering department to better meet the needs of our business and customers. Support is being provided to team members formerly in QA to help navigate the shift away from manual testing. Feel free to ping me if you’d like to share further. - Megan Hanson, VP of People

2.0

Jun 7, 2020

Great place to work if you're white

Customer success

Recommend

CEO approval

Business Outlook

Pros

Have good friends here, the product is good, and the customers are great.

Cons

Work life balance does not exist and account overload is real. Strategic messaging is usually better than actual strategic decisions. Frustrating working with slow teams that don't have enough members. Mostly privileged white people make up the sales and customer success teams. Disappointing to see this in 2020. They feel comfortable being insensitive in open floor plan office all the time. Have brought up to HR, nobody cared. With quarantine, haven't thought about it much... now there are discussions online about diversity that I want to join, but have been told not to engage by management. Did not need to be told, already know to not "break rank." Crazy defensive management responses to every negative review on here are basically how execs manage these discussions. Not well.

Smartsheet Response

6y

I’m discouraged to hear about the experiences you’re describing, as they are contrary to Smartsheet policies and values. We are committed to making Smartsheet a diverse and inclusive organization, with an environment of belonging that encourages, supports, and celebrates the diverse voices of team members. We know there are areas where we can — and will — do better, as stated in the below statement by our CEO Mark Mader and voiced in our employee communications and diversity engagement happening across our company. Please reach out to me directly if you’d like to discuss. You can also opt to provide feedback anonymously through our employee feedback form. - Kara Hamilton https://www.smartsheet.com/content-center/executive-center/leadership/statement-smartsheet-president-and-ceo-mark-mader

Viewing 1117 - 1119 of 1,297 Reviews

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Sales management has less than 2 years of sales experience!

Lots of attrition

Great place to work if you're white

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