Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.3 out of 5, based on over 1,379 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 43% of employees would recommend working at Smartsheet to a friend and 31% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Smartsheet?

43% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 132 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 117 reviews)); "Great benefits and time off allowance" ((in 100 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 74 reviews)); "Pay is good" ((in 49 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 38 reviews)); "Lots of layoffs happening right now" ((in 20 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Bullying is common and management doesn't do anything to stop it" ((in 5 reviews)); "Promotion is pretty shady and full of favoritism." ((in 3 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.3

43% would recommend to a friend

(1,297 total reviews)

Rajeev Singh

30% approve of CEO

31% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

1.0

Oct 28, 2025

A clueless business

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

1. Pay is decent 2. Benefits are good

Cons

1. Mediocre engineering teams and product team is worse. 2. Leadership doesn't understand tech, or building good foundations take time. 3. The new USM licensing model that the company bet on is a disaster. 4. Company is offshoring, so getting fired is a matter of when. 5. Growth is limited to people who are in good terms with specific individuals.

Smartsheet Response

7mo

Thank you for your feedback. We’re happy to hear that you find our compensation packages (including benefits!) to be great! However, we hear your concerns around some aspects of the company. To your concerns about our engineering teams, we want to assure you that we are committed to upholding high standards of our employees and expect all of our engineers to maintain strong technical skills. Additionally, our Talent Management team has a robust review process designed to ensure fair and timely recognition for all employees, including promotions. We take feedback from employees and customers about our pricing seriously, and implemented changes based on feedback. Thank you again for your review.

3.0

Oct 24, 2025

The company is changing for the worse

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The product has been loved by its customers

Cons

The company has fallen behind the competition and made a tragic mistake with their new pricing model. Tons of turnover after the acquisition. I suspect it will improve in 2-4 years but in the meantime it's ROUGH.

Smartsheet Response

7mo

We have to agree with our customers - our product is pretty great! However, we don’t agree with the sentiment that we’ve fallen behind the competition, as we’ve won multiple awards this year, such as the TechForward awards, G2, and Comparably. Additionally, while change can be difficult, it’s also designed to bring accelerated growth and success. Thank you for taking the time to leave a review!

4.0

Oct 24, 2025

Seems to be headed in the right direction

Senior solutions engineer

Recommend

CEO approval

Business Outlook

Pros

WFH, decent pay, good people

Cons

New PE acquisition has had some growing pains

Smartsheet Response

8mo

We’re so glad to hear that you’ve enjoyed our flexible working policy, our competitive compensation packages, and most importantly, working alongside our amazing employees! Thank you for your review.

Viewing 112 - 114 of 1,297 Reviews

Jobs at Smartsheet

Sr. Director, Pricing & Packaging

Software Engineer II, FedRamp (Remote Eligible)

Senior Manager, Product Operations (Remote Eligible)

Senior Manager, Engineering - Observability Platform (Remote Eligible)

Principal Customer Excellence Transformation Manager (Remote Eligible)

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