10y
Thank you for providing feedback, and for your compliments on our product. We strive for a team that is aligned and cohesive across all functions. This is a constant effort, especially when have been growing headcount at 60% year over year with lower than average employee attrition (even in sales). Yes, we have had some pricing and strategy changes as our offerings have grown, and we have high expectations that our sales team will understand these changes and provide great service to our customers. Yes, we continue to hire in sales -- with a total addressable market of over $15B, we have a lot of work and growth ahead of us. The Smartsheet sales team made their quota last year, and the year before, and is going strong. We have some reps who are over-achieving and others who are not making quota. So, while we are admittedly growing, adapting and evolving, we have many successful sales reps. We certainly agree that exit interviews are important, and our HR team conducts them. And the data collected is shared, as appropriate. Some people have refused or ignored exit interview requests. Again, we appreciate you taking the time to respond. We wish you all the best in your sales career. Mark Mader, CEO
