Smartsheet reviews

3.2

41% would recommend to a friend

(1,297 total reviews)
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Rajeev Singh

29% approve of CEO

30% positive business outlook

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Oct 1, 2025

Sucks

Recommend
CEO approval
Business Outlook

Pros

Teammates are collaborative, smart and capable

Cons

Toxic and Incompetent Management. The leader handling GTM Data Science is really pushy and opinionated without being knowledgeable or knowing what they are talking about

1.0
Sep 30, 2025
Recommend
CEO approval
Business Outlook

Pros

A “swiss army knife” of a product that can do almost anything in WFM so long as customer has deep pockets and lots of time.

Cons

One of the bigger examples of “brain drain” you will ever see after private equity steps in. Don’t be fooled, there is hardly any talent left at the management levels. The highest performers have left and 90% of those still there as so called “leaders” wouldn’t get hired anywhere else. Otherwise, they would left too. It’s unfortunate because there are a ton ICs and first time managers who are really good at what they do. Even though the job market is tough, the smart thing to do would be get out when you can. I see in other reviews the term gaslighting is mentioned a lot. Yep, that’s the perfect summary. But it’s ok, between AI and up and coming competitors, it’s all downhill from here. Unless you are the private equity holder; they almost always find a way to cash out.

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Smartsheet Response
8mo
Thank you for your feedback. We agree—our product is a "swiss army knife" that empowers our customers to achieve amazing things. We're proud of the hard work and innovation that has gone into building it, and we are confident in the direction we're headed. We can appreciate how the transition to private equity has brought significant change. That said, we believe in the strength of our teams and leaders, from those who have been with us for a while to those who recently joined. And, we see a host of opportunities on the horizon and are excited about what we're building next. Leadership teams have a strong desire to foster success for their teams, and we have a robust talent review process that is currently underway to ensure everyone is recognized for their performance. Thank you for your feedback, and we wish you all the best.
3.0
Sep 25, 2025
Recommend
CEO approval
Business Outlook

Pros

The company has a great product

Cons

Teams are often spread thin due to cost cutting post acquisition

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Smartsheet Response
8mo
Thank you for your review. We agree—we have an amazing product! We recognize that the transition to private equity over the past year has brought changes to our team and strategy. It's a lot to navigate, and we want to assure you that our focus is on preserving the culture that makes our company a great place to work and ensuring our teams are set up for sustainable, long-term growth. Thank you again, and we wish you the best.
Viewing 133 - 135 of 1,297 Reviews

Glassdoor has 1,379 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.