Smartsheet reviews

3.2

41% would recommend to a friend

(1,298 total reviews)
avatar

Rajeev Singh

29% approve of CEO

30% positive business outlook

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,298 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
2.0
May 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Many of the people who work there are honest and hard working. While most people at the lower levels of engineering are amazing, open, and highly professional, the same cannot be said for upper management.

Cons

The company pretends to listen to their workers and had a practice that led to forced firing of 10% of the workforce each year based upon a bell curve (they called the 9 box) regardless of the employee performing their job to required levels. A few directors and above would regularly make up stories of why an employee might not fit within a certain box even though they don't even know the individual or have ever worked with them. They would then double down and sell it as if it was true. When they are called out, they would just say that it was their opinion but the damage is done since others would then start using what was said as truth to save their own teams from getting moved to lower boxes. They have a written publicly that Senior Engineers II and above are not required to continue to grow; however, many talented engineers were fired with the excuse that they were not growing. My opinion is that this practice was to make the stock look better before year end fiscal statements. They fired 10% (leaning heavy on higher paid individuals) and waited to fill those positions until after the year end fiscal statements were released. Several times, they had to keep telling managers to use the term "performance based" to justify mass layoffs. Now that they are NOT publicly traded (no more stock) anymore, their overall compensation package will struggle to bring in or keep top talent. Many engineers are leaving even though some of the top level leadership were removed.

avatar
Smartsheet Response
1y
Thank you for your review. We agree - the people at Smartsheet are the best and brightest. We’re sorry to hear your experience here was anything less than stellar. We take concerns about performance management and leadership accountability very seriously. Over the past year, we’ve made changes to our leadership team and internal processes with the goal of creating a fair, consistent, and values-aligned culture. Thank you again for your review, and we wish you the best in your next chapter.
4.0
May 20, 2025
Recommend
CEO approval
Business Outlook

Pros

flexible schedule unlimited vacation time off

Cons

No stocks offered reduced pay

avatar
Smartsheet Response
1y
Thank you for taking the time to leave a review. Our flexible working model and Time Away programs allow our employees to take the time they need, we’re happy you’ve enjoyed it! Our compensation team conducts an annual review of all pay ranges to ensure that we remain competitive in the market. Thank you again!
4.0
May 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Fair compensation and fair benefits

Cons

ok leadership and sad feelings

avatar
Smartsheet Response
1y
Thank you for your review. First, we’d like to recognize and thank you for your tenure at Smartsheet! We strive to ensure that our compensation and benefits plans serve our employees, and we’re happy to hear that you’re enjoying them. While mixed feelings are normal during times of change, we are excited about the possibilities and success. Thank you again!
Viewing 187 - 189 of 1,298 Reviews

Glassdoor has 1,380 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.