Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,381 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 133 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 120 reviews)); "Great benefits and time off allowance" ((in 95 reviews)); "Work life balance is great" ((in 84 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 72 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 38 reviews)); "Lots of layoffs post acquisition" ((in 21 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Bullying is common and management doesn't do anything to stop it" ((in 5 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,299 total reviews)

Rajeev Singh

29% approve of CEO

30% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

4.0

Apr 7, 2025

Great company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great benefits and time off allowance

Cons

Overall pay could be higher

Smartsheet Response

1y

Thank you for your review. We’re thrilled that you’ve enjoyed our benefits, including our time off program! Our compensation team conducts an annual review of all pay ranges to ensure that we remain competitive in the market. Thank you again!

4.0

Apr 5, 2025

Pro/Con

Escalation specialist

Recommend

CEO approval

Business Outlook

Pros

Great Support Team and collaboration

Cons

Recent changes made to company

Smartsheet Response

1y

We’re so happy that you’re part of a great support team and have been able to collaborate with them. This is the environment that we strive for all of our teams to have. Change may happen, but we are always focused on how change will positively impact our business, customers, and employees. Thank you for your review!

5.0

Apr 1, 2025

On a mission to market domination!

Director, enterprise sales

Recommend

CEO approval

Business Outlook

Pros

Warm, welcoming and genuine people, everyone mucks in to drive deals forward. Great product sold on value and not feature function. Teams collaborate and work well together as everyone is striving to take the business forward. New commissions scheme is great and a reward for riding through the recent acquisition. The brand is picking up speed and the market persona's are starting to take real notice of how we can change the enterprise work and project delivery landscape. The product is a strong fit for all market segments which gives Smartsheet the edge over the obvious competitors who struggle in enterprise.

Cons

The Smartsheet brand identity has been undervalued in market, Customer education is a key part of everyone's day to day to day role to ensure the capabilities are understood. This has led to slower than desired lead flows. Complex product, most AE's take minimum 6-9 months to ramp.

Smartsheet Response

1y

We are happy to hear you’ve enjoyed working at Smartsheet! We agree - our employees are pretty great and always willing to do what it takes to succeed. As we grow and expand into new and existing markets, we are excited to educate our customers on the value of our product and what we can do for them. Thank you for your review.

Viewing 211 - 213 of 1,299 Reviews

Jobs at Smartsheet

Customer Success Manager II - Enterprise (Central/East)

Principal Customer Excellence Transformation Manager (Remote Eligible)

Client Services Director (Remote Eligible)

Manager, Sales Development

Client Services Director (Remote Eligible)

Smartsheet

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Great company

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On a mission to market domination!

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