Smartsheet reviews

3.2

41% would recommend to a friend

(1,299 total reviews)
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Rajeev Singh

29% approve of CEO

30% positive business outlook

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
3.0
Mar 13, 2024

Decline in recent years

Recommend
CEO approval
Business Outlook

Pros

- Smartsheet hires smart people, and has a culture of collaboration that's upheld in most teams. - Decent product that solves a genuine pain point.

Cons

- Leadership seems oblivious to the ground reality and this has got worse over the past few year. Transparency has reduced, and transitions/leadership changes are handled poorly. - Over the past few years, benefits (especially learning benefits) have steadily reduced. - Product looks and feels more dated than competitors.

2.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Smartsheet is an amazing product. They have exceptional training, and the product performs.

Cons

People managers and senior leadership are not aligned. This makes it difficult to truly grow within the role without additional pressure.

1.0
Feb 21, 2023

Chaotic and Uncaring

Recommend
CEO approval
Business Outlook

Pros

Good money and benefits compared to industry

Cons

30 percent attrition Incompetent management too down and bottoms up Lack of systems and also performance management processes No method to madness across the company on who is getting promoted and incentivized versus who is actually it for the role and making a difference All very political and insane Not a good place for competent professionals

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Smartsheet Response
3y
Thank you for providing feedback and sharing your appreciation for the benefits package we’re proud to offer our employees. As Smartsheet continues to grow, we’re building systems to scale beyond where we are today and that requires everyone to challenge assumptions, learn new skills, and rethink the ways we work. Our growth mindset is what helps define Smartsheet as the leader in the Collaborative Work Management space. During this exciting time, we’re committed to not only supporting the future of the business, but the growth of our employees. Whether it’s taking the next step in their career journey – 15% of employees within Customer Success were promoted internally in the last year – or deepening skills and knowledge they already have, career development at Smartsheet is employee-led and manager supported, based on unique needs and motivations. Managers and People Business Partners take a holistic view on the health of our organization through regular 1:1s, roundtables and surveys throughout the year. In our most recent manager effectiveness survey, the Customer Excellence team scored an 88% favorability rating. We review and leverage these data points to help drive changes across the organization. If you’d like to continue the discussion about your experience and your development plan, please reach out to your People Business Partner. Thank you again for sharing your experience. – Mike Arntz, Chief Revenue Officer & Executive Vice President, Worldwide Field Operations
Viewing 211 - 213 of 1,299 Reviews

Glassdoor has 1,381 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.