Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,381 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 139 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 115 reviews)); "The benefits are great and keep getting better." ((in 98 reviews)); "Work life balance is great" ((in 78 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 70 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 40 reviews)); "Lots of layoffs post acquisition" ((in 18 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,299 total reviews)

Rajeev Singh

29% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,299 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

1.0

Nov 4, 2022

Finance leadership is changing the company and is uninspiring

Finance organization

Recommend

CEO approval

Business Outlook

Pros

There are smart people who work here that care about each other. Technology in place that is state of the art.

Cons

The CFO demands respect but has never earned it. Everything is now based around chasing profit and with it, they are leaving culture in the dust. If you invested some time to make your people feel inspired and wanted, they would be excited to meet your demands, but instead they are here just collecting a paycheck now.

Smartsheet Response

3y

Thank you for taking the time to share your experience. I am consistently blown away by how passionately our employees work to support each other and drive meaningful change – I’m pleased your colleagues have positively impacted your time at Smartsheet. As we continue to grow, it’s deeply important to me and our leadership team to continuously strive to maintain our unique culture built by the incredible people you mentioned. I always aim to create a space of belonging in the Finance organization with a specific focus on one of our key values, prioritizing “we” before “me”. I hear your frustration around trust, respect, and feeling uninspired. Honest feedback like yours helps us reflect and adapt our practices. Thank you for sharing your Smartsheet experience and I welcome you to reach out to your People Business Partner at any time if you’d like to continue the discussion. – Pete Godbole, Chief Financial Officer

3.0

Jul 22, 2022

great product, not so great employee experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

great product and easy to use

Cons

recent high turnover at the top, sinking stock prices, losing market share to competitors, conformity of thought

5.0

Jul 5, 2022

Supportive Work Environment

Senior customer success manager

Recommend

CEO approval

Business Outlook

Pros

-Team/Manager support is the best I've ever experienced. Expectations as a new hire are very reasonable. My team and manager are often asking what I need help with and offering that assistance. -Resources for days! There are so many options to look for an answer when I need it as opposed to having to bother a co-worker to always get answers. I like that I can be proactive in my learning and development. -Culture is truly inclusive (they are not just talking the talk). The DEI division is VERY active and supportive of all individuals. From bringing in guest speakers for educational purposes to simple safe-space internal calls to talk through the latest world issues, the company really supports it's employees on all levels. -They encourage employee growth from the beginning. If you're not getting satisfaction out of your current role, they want to help you find a place where you will thrive. And, even if that growth is outside of the company, they support you. -Compensation is very competitive.

Cons

There is a very high onboarding learning curve. LOTS of resources also means lots of new software to learn. Sometimes, it's not always clear what is the best resource to go to to get what you need.

Viewing 214 - 216 of 1,299 Reviews

Jobs at Smartsheet

Customer Success Manager II - Enterprise (Central/East)

Principal Customer Excellence Transformation Manager (Remote Eligible)

Client Services Director (Remote Eligible)

Manager, Sales Development

Client Services Director (Remote Eligible)

Smartsheet

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Finance leadership is changing the company and is uninspiring

great product, not so great employee experience

Supportive Work Environment

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