Does Smashburger pay their employees well?

According to anonymously submitted Glassdoor reviews, Smashburger employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Smashburger. This rating has been stable over the past 12 months.

How satisfied are employees working at Smashburger?

39% of Smashburger employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smashburger 2.5 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Smashburger?

General Manager (73) , Cashier (68) , Cook (50) , Assistant Manager (36) , Gse (33) , Guest Service Expert (32) , Shift Leader (29) , Line Cook (27) , Manager (20) , Restaurant General Manager (12) , Front of the House (11) , District Manager (10) , Shift Manager (10) , Server (9) , Front of House (8)

What are the pros of working at Smashburger according to real employee reviews?

"Great people and lots of fun" ((in 50 reviews)); "Most coworkers are fun to work with and make shifts go by quickly." ((in 31 reviews)); "Flexible hours while in school" ((in 27 reviews)); "free food and the quick work pace kind of feels like a fun game that you have to complete" ((in 23 reviews)); "Some great staff, you get on well as you know how bad it is to work there." ((in 21 reviews))

What are the cons of working at Smashburger according to real employee reviews?

"At Smash Burger there was Poor management" ((in 60 reviews)); "They pay was low and it was too far" ((in 54 reviews)); "Managers always in position." ((in 36 reviews)); "Terrible upper management." ((in 18 reviews)); "No work life balance" ((in 9 reviews))

What are employees saying about Smashburger layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smashburger layoffs and their outlook for job security at Smashburger in 2026.

What Smashburger locations have received the highest employee ratings?

Tulsa , Washington , New Providence , San Jose , Hicksville , Saint Louis

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Smashburger

Smashburger reviews

3.0

39% would recommend to a friend

(826 total reviews)

Jim Sullivan

13% approve of CEO

26% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.9

Career opportunities

2.8

Culture & values

2.7

Senior management

2.6

Compensation and benefits

2.5

Work/Life balance

Smashburger has an employee rating of 3.0 out of 5 stars, based on 826 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smashburger employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

826 reviews

2.0

Apr 27, 2019

good burgers, bad businness

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Easy job for teens/first job Good burgers

Cons

Inflexible management Long hours Understaffed for busy shifts (despite requests for more staff) Constant staff turnover Lack of accountability of problem staff members, but incredible scrutiny on the ones who do care (incredibly backwards)

1.0

Feb 20, 2019

Dear Lord Do Not Work Here

Guest service expert

Recommend

CEO approval

Business Outlook

Pros

There are literally none. I would say the 6 month raises but they don't actually do them. Or they do the first one and you'll never get another one again

Cons

Smashburger is the worst place I have ever worked at. In the Medford, MA location, employees would be hired and leave within at most 3 weeks. The turnover rate was over 9/10 employees. The only people who stay for more than a month are the managers. I worked here for 8 months because they tricked me into thinking they cared about me when they really didn't. I finally quit almost a year later and I will spend my talent elsewhere. Working at Smash was hell. Wouldn't recommend to my worst enemy

3.0

Feb 4, 2019

Good for a first job?

Guest service expert

Recommend

CEO approval

Business Outlook

Pros

Depending on the location, staff is really nice and sometimes your manager will give you free food.

Cons

Customers are really rude, don’t really understand that it isn’t fast food and can’t get your order out in time. Too many people scheduled for a slow day and under scheduled on days we need help the most. Girls (like me) are usually hired to work as GSE’s as the prettier and nicer you are the more you can sell, but it puts us in a weird position to get harassed by customers and can’t do anything about it.

Viewing 58 - 60 of 826 Reviews

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