Does Smashburger pay their employees well?

According to anonymously submitted Glassdoor reviews, Smashburger employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Smashburger. This rating has been stable over the past 12 months.

How satisfied are employees working at Smashburger?

39% of Smashburger employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smashburger 2.5 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Smashburger?

General Manager (73) , Cashier (68) , Cook (50) , Assistant Manager (36) , Gse (33) , Guest Service Expert (32) , Shift Leader (29) , Line Cook (27) , Manager (20) , Restaurant General Manager (12) , Front of the House (11) , District Manager (10) , Shift Manager (10) , Server (9) , Front of House (8)

What are the pros of working at Smashburger according to real employee reviews?

"Great people and lots of fun" ((in 50 reviews)); "Most coworkers are fun to work with and make shifts go by quickly." ((in 28 reviews)); "free food and the quick work pace kind of feels like a fun game that you have to complete" ((in 22 reviews)); "Some great staff, you get on well as you know how bad it is to work there." ((in 19 reviews)); "It’s a good work environment" ((in 16 reviews))

What are the cons of working at Smashburger according to real employee reviews?

"At Smash Burger there was Poor management" ((in 63 reviews)); "They pay was low and it was too far" ((in 55 reviews)); "Managers always in position." ((in 32 reviews)); "Terrible upper management." ((in 17 reviews)); "Training is always rushed, due to a constant lack of employees and burning out of the ones who know what they're doing." ((in 12 reviews))

What are employees saying about Smashburger layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smashburger layoffs and their outlook for job security at Smashburger in 2026.

What Smashburger locations have received the highest employee ratings?

Tulsa , Washington , New Providence , San Jose , Hicksville , Saint Louis

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Smashburger

Smashburger reviews

3.0

39% would recommend to a friend

(826 total reviews)

Jim Sullivan

13% approve of CEO

26% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.9

Career opportunities

2.8

Culture & values

2.7

Senior management

2.6

Compensation and benefits

2.5

Work/Life balance

Smashburger has an employee rating of 3.0 out of 5 stars, based on 826 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smashburger employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

826 reviews

1.0

May 27, 2017

Great company

Shift supervisor

Recommend

CEO approval

Business Outlook

Pros

Great team moral. A product you can definately stand behind.

Cons

Pay structure is very uncompetitive

2.0

May 16, 2017

Time to jump ship

Assistant store manager

Recommend

CEO approval

Business Outlook

Pros

It used to be easy and fun. The company used to care about management

Cons

The company recently sent a later to all their employees including hourlies stating the comany is hurting financially and will no longer be paying into the 401K. Now on top of that theyve cut about 90 labor hours from everyone's schedules so the managers do EVERYTHING not being able to afford to have employees in there store.

3.0

Feb 26, 2017

Employees matter too.

Cashier/server

Recommend

CEO approval

Business Outlook

Pros

Getting to try new food to make suggestion to customers. The people you meet.

Cons

A good majority of people are inconsiderate; co workers and customers can give the impression of being entitled. A lot of people in manager positions play favorites and were not work appropriate. Making others do most of the work while favorites and managers had unrelated conversations. Hours were not at all consistent (hard to create a life or raise children). Getting in trouble for answering customer questions that took over three minutes.

Viewing 64 - 66 of 826 Reviews

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