Smashburger reviews

3.0

39% would recommend to a friend

(826 total reviews)

Jim Sullivan

13% approve of CEO

26% positive business outlook

Smashburger has an employee rating of 3.0 out of 5 stars, based on 826 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smashburger employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

826 reviews
3.0
Aug 27, 2014

Not what it seems.

Recommend
CEO approval
Business Outlook

Pros

Co-workers were all awesome. It was fun to be there when there wasn't a tyrannical manager on duty and we could all do our job without feeling pressured and uncomfortable. It was a challenging job but there was room to grow and lots to learn. Lots of nice customers. Good place to work as your first restaurant job.

Cons

When you're a shift leader, you aren't even allowed to be clocked in as such all day. So you get paid $10 for maybe 3 hours of your entire shift. It's pretty unfair. Managers made us pick up all slack and blamed every little problems on us. Hours are never set in stone if you aren't a GM or AM. Lots of running around and plenty of difficult customers. Cashiers hardly make tips even though they do a lot for customers and make less than the cooks.

3.0
Aug 21, 2014
Recommend
CEO approval
Business Outlook

Pros

Co-workers and shift leaders are (mostly) amazing - friendly, willing to cover your shifts if they can, and they're on your side when it comes to rude customers. Managers vary but are mostly great, as well. All of mine have worked with me to fit my schedule, and they're quite flexible with time off as long as you give them 2 weeks notice. The food is amazing. If this is your first job (and that's the only way I'd recommend this job), it's a great way to get into the food service industry and gain some perspective.

Cons

The pay is not nearly enough the work you do - I discovered that upon stepping up and covering others' work only lead to more work for me for the same wages ($8.50/hr). My store didn't have a tip jar, and the volume of guests certainly merited that. As if you aren't broke enough, you still have to pay for 50% of your meal. This would be fine, but I can't count how many times I've watched managers (with annual salaries AND benefits!) order food for their own families and comp the entire check.

5.0
Aug 18, 2014

Fun Times

Recommend
CEO approval
Business Outlook

Pros

I am always busy no matter what time of day it is. The training is pretty cool and never boring.

Cons

There are some who consider gossip as a means to pass the time, but I was never one of those people. I mainly kept to myself.

Viewing 787 - 789 of 826 Reviews

Glassdoor has 851 Smashburger reviews submitted anonymously by Smashburger employees. Read employee reviews and ratings on Glassdoor to decide if Smashburger is right for you.