Smashburger reviews

3.0

39% would recommend to a friend

(826 total reviews)

Jim Sullivan

13% approve of CEO

26% positive business outlook

Smashburger has an employee rating of 3.0 out of 5 stars, based on 826 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smashburger employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

826 reviews
4.0
Oct 27, 2012

management makes the difference

Recommend
CEO approval
Business Outlook

Pros

the boss i had when hired left the company. since then it has never been as upbeat and fun

Cons

limited ability to add region market demand promotions or features

4.0
Oct 22, 2012

Great Employees

Recommend
CEO approval
Business Outlook

Pros

Fun working environment for the most part customers, co-workers and managers were really friendly.

Cons

After working there for a year no raise great place to work for teens but probably not adults.

2.0
Jul 10, 2012

Not Satisfied

Recommend
CEO approval
Business Outlook

Pros

Met some nice people through working with them ONE manager out of 4 actually cared about the employees and put them first

Cons

Sloppy business. I worked there from January-May and in that short amount of time i had 4 different managers. Also, we went from 16 front of the house coworkers to 6. Everyone quit because they hated it so much. The shifts are very long. Most days I would work atleast 6 hours, often more with one 30-minute break. Many of my co-workers were not getting paid the full amount, i.e. the back kitchen staff was to be making $9.75/hour and most of them were only making $9.00. Also, they jipped you of hours all of the time. If you came in to cover someone elses shift, they very often didn't put that on your time sheet. I had to COUNT my hours every single week to make sure that I was getting paid the correct amount. When I noticed that I was not making the correct amount of money, (was supposed to be getting paid 8.50/hour. My check said 8.25), it took them THREE WEEKS to fix it. And no, I did not get any of the money i was owed from that mistake back. Also, we were often running behind on orders (20-30 min) every night because my managers refused to staff enough people, even though they knew that we would be busy. They told me repeatedly that this was because of upper-management. They did not want to put extra people on shift because it would cost them extra money. And there is absolutely no way you can get a raise, or get any benefits.

Viewing 820 - 822 of 826 Reviews

Glassdoor has 851 Smashburger reviews submitted anonymously by Smashburger employees. Read employee reviews and ratings on Glassdoor to decide if Smashburger is right for you.