Smashburger reviews

3.0

39% would recommend to a friend

(827 total reviews)

Jim Sullivan

13% approve of CEO

26% positive business outlook

Smashburger has an employee rating of 3.0 out of 5 stars, based on 827 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smashburger employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

827 reviews
2.0
Jul 1, 2015
Recommend
CEO approval
Business Outlook

Pros

decent pay when you are running a shift, bad pay when you are not. free food? free soda.

Cons

impossible to go anywhere in this company i have more job-codes and separate pay rates than i do pairs of shoes. it is annoying having to clock in as a "manager" only after the general manager leaves the store EVEN though all shift long you are required and expected to perform manager tasks at minimum salary. It is very difficult to maintain a separate part-time job while working at Smash burger because the shifts are so sporadic and inconsistent every week is different than the last, not to mention the fact that you are "coaxed" into working during your 30 minute break of your 14 hour shift. Company never pays overtime and cuts labor in an unnecessary fashion leaving people at night time under staffed and over worked. no employee benefits or healthcare no overtime or time and a half. the company instills a strong presence of self worthlessness meaning you have no structural value to the company and could quit the next day they wouldn't care. SmashBurger makes you feel like you are working ONLY so that the people above you can get their bonus' while you live paycheck to paycheck at hardly 35 hours a week and a schedule with no constancy.

4.0
Jun 30, 2015

A Day In The Life of Smashburger

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great working environment. We're like a family. Fast paced business. Great Incentives

Cons

Not enough staff at times due to corporate guidelines

avatar
Smashburger Response
10y
Love that you are finding your time with Smashburger rewarding! Staffing can be tough at times. We try to predict peak times and schedule responsibly to that. Sometimes you just can't predict a rush of hungry guests! We are confident our team members will give memorable service though, no matter how busy we get.
3.0
Jun 30, 2015

Great People!!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great People, there are some of the kindest and hardworking people you will ever meet. There is almost always someone there if you have a question or need assistance.

Cons

The labor restraints are crippling at times. It's sometimes very hard to execute at a high level with the amount of crew you are able to schedule for the amount of sales you are projected to do.

Viewing 100 - 102 of 827 Reviews

Glassdoor has 852 Smashburger reviews submitted anonymously by Smashburger employees. Read employee reviews and ratings on Glassdoor to decide if Smashburger is right for you.