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Snap Technology

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Snap Technology reviews

2.7

41% would recommend to a friend

(23 total reviews)

Karl Bickmore

52% approve of CEO

38% positive business outlook

Ratings by category

2.6

Culture & values

2.6

Diversity & inclusion

2.6

Career opportunities

2.5

Senior management

2.4

Compensation and benefits

2.3

Work/Life balance

Snap Technology has an employee rating of 2.7 out of 5 stars, based on 23 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Snap Technology employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

23 reviews
1.0
Nov 24, 2025

Worst company I've worked for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Good opportunity to learn, which is great to improve your resume

Cons

-You are nothing but a number to them -They don't care about their employees; they only care about metrics -Their metrics are unrealistic, unless you work through lunch, take minimal bathroom breaks, and don't take a breather after each ticket. -If you don't hit your metrics, you'll get a warning. If you don't improve enough for them, you'll get fired. -They will ask for your thoughts and opinions, making you think you have a voice, but they won't make any changes. -Middle management doesn't actually manage you. Upper management controls everything and micromanages everything. Middle management is essentially a puppet controlled by upper management. -You can tell middle management your concern, but they don't have the power to help you; they have to wait to speak with upper management. So they can't make things better even if they wanted to -They allow certain people the benefit of WFH, but not everyone, even if their work can be done remotely. -Sexist. If you are a woman, I don't recommend working here, especially if you plan to have a family in the future. They will give better benefits to new dad's vs a woman who was actually the one going through labor. -You are overworked to the max. -They claim they have work-life balance, but unless you burn yourself out, expect to be fired -They don't keep their word. We've had to fight for someone to get promoted because he was promised to be made into a level 2 tech, but they just kept pushing it aside. -Understaffed, and they don't seem to care that techs are overworked because of it. -High turnover rate... either because they fire people who don't hit their numbers, or because people are over being exhausted and underappreciated, and realize they deserve so much better, so that they quit.

1.0
Jan 5, 2025

Worst MSP in the industry

Help desk analyst
Recommend
CEO approval
Business Outlook

Pros

None, if you enjoy being underpaid overworked, and spoken to in an extremely hostile unprofessional manner on the daily basis this is the job for you!

Cons

Hostile management team, HR will pretend you never made reports, over worked, under compensated, no team collaboration or support staff. Management will curse at you on a daily basis and put down your ideas. You are expected to never get sick or take a vacation in this role due to "company needs".

3.0
Oct 18, 2022

Micro-managed staff and hard to get comp-time off

System administrator
Recommend
CEO approval
Business Outlook

Pros

Owners = I like all three of them a lot. They want to build a good company. The owners are also pretty open with their big-goals of the company and give regular updates of these goals. Moreso that some other companies I've worked for. My favorite thing about the company was my fellow staff and the customers. Though I did notice that for the time I was there, we averaged close to double the industry turnover rate. But overall the company is growing. Christmas bonus in cash was a nice little plus. They pay for some limited training, but it's good stuff like technology certs. Most all of my coworkers and myself really enjoyed solving things for the customer. Even when it meant putting in extra work, I really liked the tech team and the customers. Another plus was when the company started to recognize that some customers treat the IT techs badly. This was rare as most of the customers were amazing. But a few of them were difficult to work with. It was a plus when Snap Tech worked with those customers and in a couple of cases, parted ways with those rare customers. Has some insurance benefits.

Cons

Very numbers-driven. -- I saw a couple coworkers cherrypick tickets like crazy or they would create many tickets per phone call to increase their numbers. The cherrypickers would be held up as good examples in meetings. Middle manager = micro-manager The middle manager/director is still there according to their site. I witnessed him yelling at people from his office, or coming up behind another sys admin yelling and brow-beating them telling them to do things while the admin is in the middle of fixing a customer's issue. Other middle manager experiences I was a part of- -- One review he tells me I need higher numbers and because of my numbers I get no raise that year. I ask him what numbers are the expectation and he wouldn't say. I pull out my own documentation of last year's review where he and I set a goal for me to increase my numbers by 10%. Then I pull out the reports of the past year where I exceeded those goals in every category and improved 25% instead of 10%. No matter, no raise. Two other coworkers were so upset and crying after their annual review and later confided to me that they had a similar negative experience with ignoring defined goals that they had met. -- In a meeting, a coworker says that they started their lunch 20 minutes late because they got a call at 1 minute before their lunch. The Middle Manager says to just "take one for the team" and shorten their lunch period. But no pay for the extra time worked. -- The Middle Manager demanded that everybody get to work for a meeting 10 minutes before their start time, but we don't get paid for it. 50 weeks times 10 minutes a day, that works out to roughly 33 hours a year of unpaid mandatory work time for each person. That's probably some lawsuit waiting to happen. More of the working extra time- Like many IT companies, we did after hours "on-call" which is fine. If we logged ticket work in the extra hours, then we wouldn't get paid overtime, we were told we could take "comp time" off later. The problem was requesting and getting the comp-time granted. Several times I had hours of comp time that took 3-4 months to get approved after 8-10 attempts. Sometimes I, or fellow coworkers, wouldn't bother requesting the comp-time as it was too much hassle. Maybe they've fixed that since I left.

avatar
Snap Technology Response
3y
Thank you for your review. We find your list of cons as helpful feedback. As a principle judging performance by objective numbers is seen as a fair way to approach. Your comments about micromanagement and not being aware that some are cherry-picking is well received and we will look to improve that. Of course, not all employees do this and sometimes the fit between a manager and a team member is just not good. It's always hard to figure out when its systemic or specific to a situation of the people involved. We can say that we do want to improve our management team's ability to be effective. Recently we have initiated a management training process to improve the ability of our middle management team. As a growing company we have found ourselves leaping from an owner lead model to having a full leadership team that has meant the addition on more management team members. We are sensitive to the need to do a good job with this. We appreciate your feedback and will look to find ways to improve on your cons listed.
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Glassdoor has 25 Snap Technology reviews submitted anonymously by Snap Technology employees. Read employee reviews and ratings on Glassdoor to decide if Snap Technology is right for you.