Very numbers-driven. -- I saw a couple coworkers cherrypick tickets like crazy or they would create many tickets per phone call to increase their numbers. The cherrypickers would be held up as good examples in meetings. Middle manager = micro-manager The middle manager/director is still there according to their site. I witnessed him yelling at people from his office, or coming up behind another sys admin yelling and brow-beating them telling them to do things while the admin is in the middle of fixing a customer's issue. Other middle manager experiences I was a part of- -- One review he tells me I need higher numbers and because of my numbers I get no raise that year. I ask him what numbers are the expectation and he wouldn't say. I pull out my own documentation of last year's review where he and I set a goal for me to increase my numbers by 10%. Then I pull out the reports of the past year where I exceeded those goals in every category and improved 25% instead of 10%. No matter, no raise. Two other coworkers were so upset and crying after their annual review and later confided to me that they had a similar negative experience with ignoring defined goals that they had met. -- In a meeting, a coworker says that they started their lunch 20 minutes late because they got a call at 1 minute before their lunch. The Middle Manager says to just "take one for the team" and shorten their lunch period. But no pay for the extra time worked. -- The Middle Manager demanded that everybody get to work for a meeting 10 minutes before their start time, but we don't get paid for it. 50 weeks times 10 minutes a day, that works out to roughly 33 hours a year of unpaid mandatory work time for each person. That's probably some lawsuit waiting to happen. More of the working extra time- Like many IT companies, we did after hours "on-call" which is fine. If we logged ticket work in the extra hours, then we wouldn't get paid overtime, we were told we could take "comp time" off later. The problem was requesting and getting the comp-time granted. Several times I had hours of comp time that took 3-4 months to get approved after 8-10 attempts. Sometimes I, or fellow coworkers, wouldn't bother requesting the comp-time as it was too much hassle. Maybe they've fixed that since I left.
