employer cover photo
employer logo
employer logo

Snap Technology

Is this your company?

Snap Technology reviews

2.7

41% would recommend to a friend

(23 total reviews)

Karl Bickmore

52% approve of CEO

38% positive business outlook

Snap Technology has an employee rating of 2.7 out of 5 stars, based on 23 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Snap Technology employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

23 reviews
5.0
Aug 22, 2023

A place where leadership truly cares about individuals

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've finally found an organization where leadership doesn't just say they care, they actually show it. I've been with the company for a few years now. I still remember that first week or two where one of the owners invited me to go to lunch with him. During this lunch, he focused on getting to know more about me as a person and genuinely showed interest in my past experiences and thoughts about what Snap Tech could do better. This wasn't just for show - he was actually engaged and listening. This is an organization that actively seeks feedback from everyone. Through the EOS L10 process, every single employee in every department is given a voice to talk about anything they feel are issues. Sure, not every issue is discussed every week but it remains on the list until it is addressed. I've found the organization to be extremely flexible with me. While I'm one of those people that actually prefer to work out of an office, Snap Tech has always allowed me to work remotely if I have a sick child, a delivery, or some other various reason I needed to be at home. Overall, I feel that I am paid fairly for my job. I've turned down multiple offers to go work for other organization (even those with higher salaries) because of the company culture and quality of life I have with Snap Tech. I've worked in this industry for many years now and finally have a place where I can leave work at work. I'm not expected to spend every hour of my personal time worried about more work than one person can do. That's not to say we aren't busy, but the organization values a work-life priority. This is a place where we truly "work to live and not live to work." Is it perfect? No. There is no perfect organization. When issues do pop up, I feel heard and all parties involved generally do work to reach some form of understanding or compromise. As a sign of appreciation, one of the owners learned that he and I share the same hobbies. I arrived home one afternoon to find an unsuspected package on my door step. As it turns out, there was a very nice piece of gear pertaining to that hobby waiting for me. It's a great example of the efforts made by Karl, Shawn, and Randy to show appreciation for people. While I've received bonuses and such from other organizations, I've never received such a personal sign of appreciation. Needless to say, I have no plans to leave the organization anytime soon. Work is work of course, but Snap Tech IT makes work so much more bearable than I've experienced anywhere else.

Cons

I don't have much negative to say about the company. I wish I had more vacation time, but the amount of vacation time offered is comparable to other organizations I've dealt with in the past. I guess we'd all like more vacations though right?

1.0
Jul 17, 2023
Recommend
CEO approval
Business Outlook

Pros

None! This was the worst work experience I’ve ever had.

Cons

I am writing this review to shed light on the deeply troubling experiences I endured during my time at SnapTech IT. It is disheartening to recount the egregious behavior of the Chief Revenue Officer (CRO), Ted Hulsy, and the toxic work culture that pervades the company. From the moment I joined, it became apparent that there was a void in leadership when it came to training new hires. Despite the urgent need for guidance, Ted Hulsy outright refused to provide any training, leaving me with no choice but to step up and fulfill the training responsibility myself. This lack of support created a disorganized environment from the start. Ted's conduct towards his colleagues was appalling and deeply distressing. He would consistently berate individuals in meetings, disregarding their input and causing them emotional distress to the point of tears. His blatant disregard for others' opinions and perspectives showcased a complete lack of empathy and respect. What is even more alarming is Ted's persistent intrusion into my personal life. He would contact me outside of work hours, even going as far as reaching out when I was at the hospital, insisting that I complete work tasks immediately as if my personal circumstances were of no consequence. This unwarranted harassment extended to my personal email during my visits to the doctor because Ted refusing to look at my calendar. It is deeply troubling that Ted Hulsy, despite being disliked by everyone in the company except the C-suite, was promoted to the role of CRO, where he continued to exercise his tyrannical rule. I was appalled to learn of an incident where someone else faced personal loss, yet Ted callously demanded that they continue working that day, prioritizing his quarterly goals over basic human decency. This level of insensitivity is truly repugnant. Karl Bickmore was alerted by multiple employees, yet ignored this egregious behavior. Furthermore, Ted's dishonesty and manipulation were evident in his dealings with me. He deliberately lied about my workers' compensation, claiming that I could only seek medical treatment with his approval, despite Randy Crockett being a witness to the email thread where the adjuster confirmed that my medical appointments were covered under workman's compensation benefits. This lie was a clear breach of trust, and rather than address the issue, Ted and the executive team chose to terminate my employment. When I had the courage to report the hostile work environment be resolved or I would have to quit SnapTech IT failed to conduct any meaningful investigation and instead promptly fired me. Karl Bickmore, the CEO, refused to speak with me about the issue. This blatant act of retaliation highlights the disregard the company has for the well-being and rights of its employees. They further exacerbated the situation by tampering with my pay, creating unnecessary confusion and distress. The company's attempts to deny me rightful benefits by misleading workman's compensation is a testament to their unethical practices. I have legal representation to ensure that my rights are upheld and that justice is served. It is deeply distressing that I had to undergo two surgeries due to my work-related injury, all while consistently being the top-performing representative in my role and being harassed by Ted. Despite my repeated efforts to seek resolution by reporting these issues to management, they merely encouraged me to confront Ted in their presence, subjecting me to further humiliation. Ted consistently undermined my work injury, arguing against my doctor's restrictions, and even assigned me an unreasonably high quota, as a means of making my job more challenging. In light of the discrimination, retaliation, and overall toxic work environment I experienced at SnapTech IT, I felt compelled to escalate the matter to federal regulators. I expect these agencies will thoroughly investigate the company's practices and hold them accountable for their actions. No employee should have to endure the distress, mistreatment, and manipulation that I faced during my tenure. It is my sincerest wish that my story serves as a cautionary tale and prompts the necessary changes within the company to ensure a safe, respectful, and fair working environment for all employees. Please be cautious when considering SnapTech IT as an employer. Their conduct towards their employees raises serious concerns about their ethics and commitment to the well-being of their workforce.

avatar
Snap Technology Response
2y
This is a tough review to get. We emphathize with how this former employee feels and wish he didn't have this experience. Without getting into the reasons this person no longer works for us, needless to say, there are 2 sides to every story. We wish them success as they journey forward in life. We feel there is a very different point of view to this person's experience yet wish they didn't feel this was there experience.
1.0
Jun 23, 2023
Recommend
CEO approval
Business Outlook

Pros

- Christmas bonus in cash - You'll learn a lot, which you can use to get a much better job with a much better company and not stay stuck in the mud at this place.

Cons

- Pay is incredibly underwhelming for the amount of work you do, the micro-managing you have to deal with, and all the other headaches you'll encounter. They expect you to just be fine with incentive-based pay. - As previously mentioned, the micro-management is through the roof. - Raises are nearly non-existent. Incentive-based pay doesn't motivate anyone. - Very numbers driven company. If you aren't consistently hitting the numbers they want you to, you will be reprimanded. In my experience, they cared nothing about context. - Toxic environment in general and full of office politics.

avatar
Snap Technology Response
2y
We agree. We are a numbers driven company. We do want to ensure everyone is staying on top of our customer's needs and we work to be very clear about this. Many team members thrive by having a clear set of expecations, they know what good looks like and like objective data to help set the tone. That being said, we also hold regular meetings and personal one on ones to get our team members input on the numbers and what is working and not working. We are sorry to see this person felt this meant it was micro-managing and Toxic. We will take this to heart and constantly work to improve our work environment. In regards to the pay for the FRT role, this is essentially an entry level role and we look to find people with education, the right attitude and some technical abilities. We put everyone on paid for training plans and offer bonus for those who achieve new skills and certifications. We are sorry this person felt the pay wasn't in alignment with thier abilities. We are very upfront about what positions are paid and work hard to ensure that it is fair and inline with what others pay for similar duties.
Viewing 13 - 15 of 23 Reviews

Glassdoor has 25 Snap Technology reviews submitted anonymously by Snap Technology employees. Read employee reviews and ratings on Glassdoor to decide if Snap Technology is right for you.