Limited staff so requesting more than a day or 2 of PTO is difficult. You may be someone who’s reliable and consistent but don’t plan vacations in advance because you can only submit within an 81 day window and you need to run this by management first then wait to see if it’s approved and hope you can still get decently priced airfare or hotels for a family vacation. They specifically say not to purchase any tickets or make plans before consulting them first but again you can only submit it within 81 days and that it’s not a guarantee. it used to be 60 days but it took people complaining for them to move it to 81 days. It shouldn’t take complaints to do the right thing by your employees, especially where doing the right thing is one of their values. They don’t match 401(k) but they had stock options. Used to be available to management only but I believe they’re doing away with that too. Stock options for Sofi, which isn’t valued at much. The personal loans department is inconsistent, organized, and with constant changes being implemented. I hope other departments ran better but if this is any indication, I would say not likely. There’s constant changes to policy that it’s hard to keep up. There isn’t a grace period to give you time to learn the new changes before new ones are implemented. By this I mean, if you have calls graded by QA you won’t have any leniency or a grace period while you try to implement the new change it’s effective immediately, so you’ll be expected to pick this up immediately or fail calls. Managers are not on the same page. One manager will tell you to handle a situation one way and another manager will tell you the complete opposite. There’s no consistency or communication between management. This trickles to employees and we’re penalized because one person told us to do some thing a certain way that you’ll learn the hard way was not accurate. Constant misinformation. Management can work on tact. If you go to ask questions to clarify, expect to receive a condescending response and expect to leave the conversation feeling like an idiot, and as if you are an irritation to management. They constantly say they care about your input but this is the same as it is at every other large company. They don’t actually care about your input unless you’re singing their praises they don’t really want to hear about it. It’s best you keep your mouth shut if you want to stay in everyone’s good graces. Expect to be open to schedule changes every six months. Your schedule is not a fixed schedule. You will be asked to change it every six months and you’re at their mercy to see if you can keep your current schedule. If you’re a top performer, you may get first pick, but if you are middle or bottom of the pack based on your performance, don’t expect your schedule to stay the same. It goes back to their values specifically doing the right thing and I’m sorry they have a long way to go when it comes to doing the right thing by their employees.
