Softchoice reviews

3.8

75% would recommend to a friend

(1,289 total reviews)
avatar

Andrew Caprara

81% approve of CEO

66% positive business outlook

Softchoice has an employee rating of 3.8 out of 5 stars, based on 1,289 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Softchoice employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
3.0
Aug 11, 2016
Recommend
CEO approval
Business Outlook

Pros

I truly think it depends where you work - if you're in Seattle or Toronto it's a wholly different experience than if you're in Chicago, for example. I worked in Chicago and it was good before they went private and quickly went downhill after. But they try really hard to keep culture strong and have beer on Fridays, casual-ish dress codes, foosball, cool office location, good benefits.

Cons

The sales team is always getting crushed by CDW and SHI who are much bigger, non-Canadian companies. Rotating sales managers in Chicago meant uncertainty and unhappiness as well as high rep turnover. Comp plans often came out 4-5 months into a given year. Most people seemed pretty unhappy in their role except for the very few who were in the inner, inner circle.

4.0
Aug 11, 2016
Recommend
CEO approval
Business Outlook

Pros

Employees have passion for what they do. Solid benefits. Lots and lots of company events, draws, BBq's, Dunk Tanks, Ping Pong Tables, Softchoice Cares, Collaborative environment. Many, many great managers. Access to great technology. Company is growing and fast. Many employees have been here for 10, 12, and 15 years plus, so very stable environment. Opportunities for advancement and training. Mandatory reviews and IDP's. Good place to start your career or continue one in progress

Cons

Softchoice is going through a large up-tick with hiring and growth. When ever a company does this there are growing pains, which are known and being addressed, but in the meantime, there are some processes that are dated and need updating. Manager training is lacking, but again being addresses with new programs. Salaries are a little under market value, but not totally out of wack. The sales teams are experiencing the largest growth and have the biggest pains, but it you stick it out through the training, you will be set up for great success and growth. Many of the new hires I guess feel entitled and are not willing to put in the time, but once you do the potential for good money is there. The ONL monthly calls are very heavy on numbers and sales and other teams get ignored with their additions to the 'bottom-line' and more employee recognition is needed across non-sales teams.

3.0
Aug 9, 2016

Support Employee - Toronto

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Training available for various courses annually - taught by certified VP or manager (EQ, PM, 5 Choices ect - they are great) Transit subsidy is available to help offset the cost of taking the train to work - and the office is in a great location for public transit Gym available to all employees - has all your basics (and its free) Annual "Launch" party brings the entire company to Toronto for a 3 day event (for sales) 1 day event for everyone else - great opportunity for recognition and awards, and even the chance to win Presidents club (which includes a trip) Benefits are good 2 paid volunteer days and 1 company wide volunteer day - to give back in what ever community you want to a charity that means something to you The people I work with are a great team, we help each other out, very much a family environment Personally I have been given a lot of responsibility, freedom and opportunity to grow my position Dog Friendly lots of events or Bbq's

Cons

HR - priority seems to be only on recruiting - have lost focus on employee retention and seem inexperienced in handling issues. lack of trust/confidence in going to them with any issues. due to increased hiring for the sales - a lot of changes have happened and people are having issues with the growing pains Salary - comparable positions in the city start at a higher rate - need to close that gap faster - analyzing the salaries for years with no updates or changes is discouraging when looking at the future. people don't read emails!!! then ask questions that have already been explained.. multiple times. Some management is fantastic - where some may have been great at their jobs or a management favorite; but that does not mean they should be managing people. Provide them with some better management training . don't feel monthly company call should be an all in company call when 85% of the content is directed to only Sales - only make ops people stay half hour. Launch party - we are off in a different area doing the awards during the day- The Excellence award should at least be given out to Ops winners with the entire company so everyone knows why these 8- 10 people got it - it is a hard award to get since you get presidents club there are limited spaces compared to the amount of sales so its a big deal the entire company should know why they got it.

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