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      SofterWare

      Engaged Employer

      SofterWare reviews

      4.1

      78% would recommend to a friend

      (64 total reviews)

      Douglas Schoenberg

      75% approve of CEO

      73% positive business outlook

      Ratings by demographic groups

      SofterWare has an employee rating of 4.1 out of 5 stars, based on 64 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SofterWare employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      64 reviews
      4.0
      Jun 2, 2020

      Good company to work for

      Tech support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really nice boss, good company

      Cons

      Tech Support isn't too engaging/interesting

      avatar
      SofterWare Response
      6y
      Thank you for providing feedback about your career at SofterWare. We agree with you that this is a good company. In fact, based on all the Top Philly Workplace awards we’ve earned over the last decade, many employees think it's a great place to work. One reason is we have the privilege of helping our clients, nonprofit organizations and childcare programs, make the world a better place. With regard to your role in our technical support team, our clients consistently tell us that you and your teammates are what they love most about us. The help our technical support representatives give to our amazing nonprofit and child care organizations to achieve their missions is among the most important and valued aspects of our relationship to our clients. When it comes to your career, our Customer Care leadership team truly values each employee and is invested in their professional development and growth. Each technical support representative is encouraged to identify their professional development goals and work with their manager to create a plan to achieve them. For those that are interested, there are a variety of different ways in which you can enhance your skill set and help clients in different ways. Your monthly one to one meeting with your Manager is a great opportunity for you to talk about what work you would find meaningful and satisfying. Whether you're interested in growing your career in technical support, or moving to other parts of the company, you’ll be happy to know SofterWare can support your ambitions. Technical support is a great foundation from which to build a career, as you can see from other staff members who started there and then went into management, sales, marketing, development, implementation/on-boarding, and executive leadership! Kathy Piunti Vice President of Human Resources
      5.0
      Nov 14, 2016

      “SofterWare - The Place to Be”

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This will be the last job I have in my life. With at least 15 years to go to retirement there’s no way I’ll be leaving SofterWare. Since day one of my employment I’ve been encouraged to learn, take on additional responsibilities, given space to make my own decisions, make a difference in not only the employee’s careers, but change the world in how we help our clients exceed their own missions. Every day we have the opportunity to improve and make changes that meet our goals. I’ve been given the chance to learn, even more so, how business works, with training, collaboration, and feedback. The environment is non-judgmental and we all work to improve both personally and professionally. I have the flexibility to work from home if needed, put my family first, and still contribute every day. SofterWare is focused on improving the employee experience knowing that ultimately it will help the business grow and make the company more successful. SofterWare gives more than it takes from its employees and it makes everyone want to be better and work harder because of it. We work daily to live by our Values which makes us as individuals more well-rounded working at our best. Employees are empowered to learn and it’s a big focus for the company to arm us with the information so that we can make good decisions. It’s a fun place to work, there are a lot of laughs in company meetings as well as team meetings. It’s about the people, and enjoying what we do. I’ve recommended four people to work at SofterWare and each of them couldn’t be happier to be here. It’s the place to be, trust me you won’t regret it, not for a minute.

      Cons

      As we grow and continue to have success there is a need to hire more employees. I think that we could find better ways for everyone to know all employees and their roles. You never know what talents your coworkers have that you could tap into when needed.

      avatar
      SofterWare Response
      9y
      Thank you for your review, and if we ever go on a recruiting trip, I’m bringing you with me! We appreciate you telling us about your experience so that we can recognize what you value about our culture, so we can continue to improve on the areas that are most important to you. You have captured the essence of what we hope makes SofterWare such a special place. We continue to grow, and are especially grateful to you for the 4 employee referrals! So glad that you all enjoy working here. Our Social Committee is continually inviting employees to events like our recent holiday lunch, which featured so much food we literally ate for days! We are thrilled with the work that our Gives Back Committee has done both in the area of employee volunteer events like our recent afternoon volunteering for Aid for Friends and collecting over 2,700 pound of food last year for Loaves and Fishes. Thanks for the feedback to be transparent with our communications; it's something we feel is important and will continually strive to do. Kathy
      4.0
      Jul 8, 2016

      Great place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Corporate but family style atmosphere Casual and flexible (work from home options, summer hours) Quarterly bonuses and profit sharing are typically always met

      Cons

      Base pay is lower than industry standard/regional standard for my position

      avatar
      SofterWare Response
      9y
      When I read “family style”, I thought of a big Italian dinner and now that’s all I’m thinking about! But you’re so right, we get our work done, and we treat each other like family. We’re really happy to hear that you enjoy our friendly culture with the flexibility to balance your personal and work life. Kathy We’ve recently developed a compensation philosophy designed to recognize the achievement of individual goals, and to support, reinforce, and align our values, business strategy, operation, and financial needs with a goal of continuous growth and profitability. We encourage you to please talk with your Manager about any of your concerns.
      Viewing 19 - 21 of 64 Reviews
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      ReviewsSofterWare reviews

      Glassdoor has 71 SofterWare reviews submitted anonymously by SofterWare employees. Read employee reviews and ratings on Glassdoor to decide if SofterWare is right for you.